Call Center Representative
Handles inbound text-based customer service for vehicle recalls, converts inquiries into scheduled appointments, and maintains accurate records across multiple systems. Requires at least one year of high-volume call center experience and strong written communication skills.
About the job
Responsibilities
- Respond quickly and professionally to inbound customer text messages about vehicle recalls and service needs.
- Convert service inquiries into scheduled appointments.
- Accurately record customer, vehicle, and appointment details in BizzyCar and dealership systems.
- Follow up with unresponsive or incomplete leads to maximize scheduling conversion.
- Escalate complex or unresolved issues to the Assistant Call Center Manager or the appropriate team member.
- Develop working knowledge of the BizzyCar platform, recall processes, and dealership partner requirements.
- Partner with BPO call center agents to maintain consistent messaging, tone, and service quality.
- Meet or exceed response-time, conversion-rate, and customer-satisfaction metrics.
Requirements
- At least 1 year of experience in a high-volume call center environment.
- Experience with SMS/text-based customer service or chat support platforms.
- Ability to manage high message and call volume without sacrificing quality or accuracy.
- Excellent written communication and professional texting skills.
- Ability to multitask across multiple software systems.
- Strong time-management skills and ability to work independently on a remote team.
Nice to Have
- Experience meeting sales or conversion quotas in a lead-conversion or appointment-setting role.
- Familiarity with CRM or scheduling software.
- Automotive or dealership operations experience.
Compensation and Benefits
- $20 per hour, equivalent to $41,600 annually.
- Medical, dental, and vision coverage.
- 401(k) plan.
- Paid vacation, sick leave, and holidays.
- Career growth opportunities.
- Ongoing training and development.
Skills
Sms, Chat Support, Customer Service, CRM, Scheduling Software, Appointment Setting, Lead Conversion, Multitasking
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