Specialist I, Client Billing Support
Supports clients and therapists by troubleshooting billing and platform issues, explaining insurance benefits, and advocating for a strong customer experience. Requires one year of multi-payer insurance experience, medical terminology knowledge, benefits-verification tools, and comfort working independently in a remote environment.
About the job
Responsibilities
- Troubleshoot and resolve issues raised by clients and therapists via phone and live chat.
- Investigate problems to identify root causes and collaborate with Product teams on platform improvements.
- Assist and educate customers on the Grow Therapy platform while delivering excellent customer service.
- Act as a go-to resource and advocate for clients and therapists.
Requirements
- 1 year of experience with insurance across multiple commercial and government payers.
- Strong knowledge of medical terminology and preferably ICD-10/CPT codes in mental health.
- Experience with Claim MD or Availity for verifying benefits, reading EOBs, and explaining benefits to patients.
- Experience using various payer portals.
- Self-motivated, eager to learn, and comfortable with ambiguity and asynchronous communication.
- Strong problem-solving skills, curiosity about health technology, kindness, and empathy.
- Ability to work independently and remotely, adapt to changing priorities, and meet quantitative conversation metrics.
- Comfort working in a fast-paced startup environment.
Nice-to-haves
- Bilingual ability, preferably Spanish.
Compensation and Benefits
- Fully remote role with travel 2–3 times per year for company or department offsites.
- Hourly compensation of $24.03 per hour; non-exempt.
- Comprehensive medical, dental, vision, life, and disability coverage.
- Therapy access through the Grow platform for US employees.
- Retirement savings programs and equity opportunities.
- Flexible time off, paid holidays, and a company-wide winter break.
- Up to 18 weeks of paid parental leave and a new-child stipend.
- Weekly flexible time for self-care.
- Wellness and professional-development stipend.
- Pre-tax commuter benefits, home-office support, meal benefits, and additional wellness perks.
Skills
Insurance Benefits Verification, Medical Terminology, Icd-10, Cpt Codes, Claim Md, Availity, Explanation Of Benefits, Payer Portals, Live Chat, Customer Service
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