Drug & Occupational Health Screening Investigator
Investigates and resolves at-risk drug and occupational health screening cases through customer, clinic, and candidate outreach. The role requires at least two years of coordination or customer-facing experience, strong judgment around HIPAA-protected information, and the ability to identify systemic process issues.
About the job
Responsibilities
- Manage an assigned queue of at-risk drug and occupational health screening reports, determining the appropriate outreach for each case.
- Proactively notify customers about canceled reports, turnaround-time breaches, and other at-risk statuses before they escalate.
- Coordinate directly with clinics to advance stalled results and obtain missing documentation.
- Send scheduling and status reminders to candidates for defined outreach triggers.
- Use judgment to deviate from standard operating procedures when needed and document resolutions to improve future processes.
- Identify recurring failure points and escalate process gaps to the broader program.
Requirements
- 2+ years of experience in a customer-facing, vendor-facing, or coordination-heavy role.
- Comfortable spending extended periods on the phone and persistent without being pushy.
- HIPAA awareness and sound judgment regarding the sharing or requesting of personally identifiable information and protected health information.
- Strong problem-solving skills and comfort working through ambiguity when standard operating procedures do not fully apply.
- Demonstrated ability to identify patterns and escalate systemic issues.
Compensation and Benefits
- Annual salary: $43,000–$54,000 USD.
- Learning and development allowance.
- Competitive cash and equity compensation.
- Medical, dental, and vision coverage.
- Up to $25,000 reimbursement for fertility, adoption, and parental planning services.
- Flexible paid time off.
- Monthly wellness stipend.
- Expected to work from the Nashville office at least 3 days per week.
Skills
HIPAA, Pii, Phi, Sop Documentation, Clinic Coordination, Candidate Outreach, Customer Escalations, Process Improvement
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