Trading Operations Associate
Supports enterprise brokerage clients by resolving trading and platform issues, monitoring activity and corporate actions, and coordinating with trading, IT, and compliance teams. Requires a bachelor's degree, 2–3 years of brokerage or trading experience, and relevant securities licensing.
About the job
Responsibilities
Customer Support
- Support enterprise-level clients via phone, email, and chat.
- Investigate and resolve issues involving account management, order entry, order processing, execution, FIX sessions, and OMS functionality.
- Troubleshoot client and technical issues to ensure seamless operations.
Trading Services
- Monitor client accounts and trading activity for anomalies, providing timely alerts and support.
- Stay informed about market developments and trading infrastructure to provide guidance and insights.
- Monitor corporate actions, including dividends, stock splits, and mergers, ensuring accurate and timely communication and resolution.
Collaboration and Feedback
- Collaborate with trading desks, operations, IT, and compliance teams to resolve client issues.
- Gather client feedback and share insights with product development and management teams to improve services and tools.
Compliance and Risk Management
- Ensure client interactions and trading-related activities comply with regulatory requirements and internal policies.
- Identify and address potential risks associated with client operations and trading processes.
Requirements
- Bachelor's degree in Finance, Business Administration, Economics, or a related field.
- 2–3 years of experience in brokerage operations, trading, or a related field.
- Experience in customer support, relationship management, and trading services.
- Experience with trading platforms and equities trading; familiarity with FIX protocol.
- FINRA Series 7, Series 63, or local equivalent, or willingness to obtain the required license within the first six months.
- Strong communication and interpersonal skills.
- Excellent written and verbal English communication skills.
- Verbal communication proficiency in a language other than English; French, German, or Arabic are preferred.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- High ethical standards and commitment to confidentiality.
Nice to Have
- Options trading experience.
- French, German, or Arabic language skills.
Compensation and Benefits
- Competitive salary and stock options.
- Health benefits.
- One-time USD $500 home-office setup allowance.
- USD $150 monthly stipend via a Brex Card.
Skills
Fix Protocol, Order Management Systems, Trading Platforms, Equities Trading, Options Trading, Brokerage Operations, Trade Surveillance, Corporate Actions, Finra Series 7, Finra Series 63, Risk Management, Customer Support
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