San Francisco, CA
Personalized health benefits platform using ICHRA
Thatch builds an all-in-one platform for employers to offer flexible healthcare benefits via ICHRA, where companies set budgets and employees choose insurance plans and wellness services. It serves businesses of all sizes, integrating payments, payroll, and a marketplace for personalized spending. This matters as it decouples insurance from employment, reduces costs, and improves employee choice and satisfaction.
Leads end-to-end SEO and performance content strategy, building organic acquisition, AI-enabled content workflows, and the SEO function for a complex B2B SaaS business. Requires deep technical SEO expertise, cross-functional collaboration, and a track record of connecting SEO investments to pipeline and revenue.
Owns Thatch’s video strategy and production across growth marketing, product launches, customer stories, and brand content. The role requires end-to-end production expertise, strong creative judgment, performance marketing experience, and the ability to build an in-house video function.
Leads the Platforms business across product and go-to-market, setting strategy, owning commercial and customer outcomes, and building a multidisciplinary organization. Requires 10+ years scaling enterprise software, platform, or technology-enabled businesses, strong technical and commercial judgment, and executive-level communication.
Lead and scale a team of Mid-Market Account Executives in the East region to achieve multi-million ARR targets. Coach reps on complex consultative sales, build broker relationships, own forecasting, and partner cross-functionally in a high-growth healthcare SaaS environment. Requires 7+ years managing quota-carrying sales teams.
Own the candidate experience from application through interview for a healthcare technology company. Responsibilities include sourcing, pipeline building, interview coordination, applicant review, and partnering with recruiters and hiring managers while improving recruiting operations.
Operations Specialist supporting payment reconciliation, daily workflows, and process improvements for a health insurance platform. Requires 1-3 years operations experience in fast-growing startups, strong analytical skills, and a bachelor's degree.
Support a growing distributed team as a People Ops Generalist by owning onboarding programs, maintaining HR records and compliance, managing benefits and 401k, and executing special projects. Requires 3+ years in HR/People Ops, strong organization, communication, and a people-first service mindset.
Lead daily operations and scaling of member, employer, and broker support queues at Thatch. Coach and develop a team of specialists, own escalations, drive cross-functional improvements to reduce support volume, and build team culture while staying hands-on with frontline work. Requires 7+ years experience including 3+ years managing people and complex customer support.
Provide frontline member support via email and phone for healthcare benefits and insurance issues at Thatch. Own issues end-to-end, identify patterns for cross-functional resolution with Ops/Product/Engineering, and improve support processes and documentation. Requires 1-4 years customer support or health tech experience and strong communication skills.
Own planning and execution of conferences, customer events, webinars, hosted dinners, and field marketing programs at a health benefits SaaS startup. Requires 3+ years event marketing experience, strong project management, and willingness to travel.
Own and scale Thatch's AI support agent, knowledge base, and contractor programs to improve efficiency and customer satisfaction as ticket volume grows. Requires 5+ years in operations or program management with experience in AI tools, documentation, and vendor relationships.
Manage a portfolio of Mid-Market employer customers as a trusted advisor on ICHRA benefits strategy, renewals, QBRs, and open enrollment. Build relationships with HR leaders and stakeholders to drive retention, compliance, and customer health in a fast-growing health tech company. Requires 5+ years in account management or customer success, ideally in benefits/HR tech.
Own operational success of Thatch's General Agency channel by building partner relationships, developing scalable SOPs and processes, leading cross-functional projects, and driving onboarding, performance monitoring, and program improvements in the employee benefits space.
Account Executive selling healthcare benefits solutions to SMBs, managing transactional and compliance-heavy deals with 1-3 years of relevant sales experience.
Consultative Account Executive owning the East Coast territory, leading complex group benefits sales to 100+ employee companies alongside broker partners. Requires 3+ years in group health insurance or benefits brokerage.
Own and drive consultative sales for mid-market employers (100+ employees) in the Central US region, partnering with brokers to sell complex group health insurance solutions.
Field Account Manager delivering onsite customer support, education, and enrollment assistance across a region. Partners with Account and Implementation teams on events, renewals, and relationship building with 50%+ travel.
Lead and develop the Account Management team, define service models, and drive retention and expansion for mid-market and enterprise customers. Requires 7+ years in customer-facing roles with team leadership experience.
Own data models, metrics, and dashboards that leadership, growth, finance, and operations rely on. Build dbt models, design BI dashboards, and enable self-serve analytics in a production environment.
Product Manager owning financial infrastructure for member balances, premium payments, reimbursements, and substantiations at a healthtech startup. Requires 4-6 years PM experience, strong data fluency with SQL, and experience building scalable fintech systems.
Designs end-to-end user experiences for health insurance platform, including UI components, design systems, and complex interactions. Owns full design process from strategy to production; requires 4+ years product design experience and user empathy.
Builds and ships full stack features for product engagement, focusing on onboarding, activation, enrollment flows, and user behavior instrumentation. Partners with product/design teams using Ruby on Rails, React, and analytics tools.
Infrastructure Engineer owns platform reliability, security, and performance in a HIPAA-compliant environment handling healthcare data. Designs infrastructure with Terraform, improves CI/CD workflows, and ensures resilient systems using PostgreSQL and modern cloud tools.
Builds and owns full stack product surfaces for onboarding, benefits management, and payments in healthcare benefits platform. Contributes across frontend and backend, emphasizing correctness, reliability, and user experience.
Serves as technical expert for employer customers on benefits platform, resolving complex issues via support channels, investigating logs/databases, and collaborating with engineering. Requires 3+ years B2B technical support experience and strong communication skills.