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ThatchThatchAustin, TX

Operations Specialist

Operations Specialist supporting payment reconciliation, daily workflows, and process improvements for a health insurance platform. Requires 1-3 years operations experience in fast-growing startups, strong analytical skills, and a bachelor's degree.

85k – 100k/yr
On-site1+ YOERevenue Operations

About the role

What you'll do

  • Execute and assist with payment reconciliation: Assist with systems ensuring accurate matching of incoming payments to expected receivables, monitor automated tools, and resolve discrepancies to maintain financial data integrity.
  • Support daily operational workflows: Manage the daily task pipeline, process requests, and ensure timely completion of all operational tasks to meet service level agreements.
  • Support the development of product and processes: Contribute to improvements in enrollment and payment infrastructure by testing new features, documenting workflows, and collaborating with engineering/product teams to build out new features.
  • Assist with escalations with Support: Help resolve issues escalated by the Support team and communicate outcomes to relevant stakeholders.

Background we're looking for

  • 1-3 years of operations, consulting, or related experience at a high-growth startup or professional services firm
  • Track record of building project teams or launching new products/initiatives
  • Experience creating effective operational processes in ambiguous environments and managing complex stakeholder relationships
  • Strong analytical, problem-solving, and organizational skills
  • Bachelor's degree required

Experience we’d be particularly excited about

  • Experience in health insurance or benefits
  • Process improvements with measurable results
  • Diverse job experience with proven significant impact

Estimated Compensation

$85,000–$100,000 USD

Skills

Process ImprovementStakeholder Managementanalytical skillsProblem SolvingProject ManagementData Analysishealthcare operationspayment reconciliation

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