Manage a portfolio of Mid-Market employer customers as a trusted advisor on ICHRA benefits strategy, renewals, QBRs, and open enrollment. Build relationships with HR leaders and stakeholders to drive retention, compliance, and customer health in a fast-growing health tech company. Requires 5+ years in account management or customer success, ideally in benefits/HR tech.
Field Account Manager delivering onsite customer support, education, and enrollment assistance across a region. Partners with Account and Implementation teams on events, renewals, and relationship building with 50%+ travel.
Lead and develop the Account Management team, define service models, and drive retention and expansion for mid-market and enterprise customers. Requires 7+ years in customer-facing roles with team leadership experience.
Manage a portfolio of Mid-Market employer customers as a trusted advisor on ICHRA benefits strategy, renewals, QBRs, and open enrollment. Build relationships with HR leaders and stakeholders to drive retention, compliance, and customer health in a fast-growing health tech company. Requires 5+ years in account management or customer success, ideally in benefits/HR tech.
Field Account Manager delivering onsite customer support, education, and enrollment assistance across a region. Partners with Account and Implementation teams on events, renewals, and relationship building with 50%+ travel.
Lead and develop the Account Management team, define service models, and drive retention and expansion for mid-market and enterprise customers. Requires 7+ years in customer-facing roles with team leadership experience.