Service Agent, Patient Care Coordinator

Responsibilities

• Answer incoming inquiries from patients, answer questions, and schedule appointments.
• Make outbound phone calls to patients, pharmacies, and insurance companies.
• Create and triage tickets in ServiceNow.
• Ensure that providers are scheduled for best use of time.
• Schedule appointments as needed in eClinicalWorks.
• Support clinicians via Microsoft Teams Chat to schedule patient follow-up appointments, reach out to patients who are late to tele visits, send referral information to patients, and send discharge letters.
• Monitor and complete tickets in ServiceNow to inform patients of insurance benefits, respond to patient inquiries, add copies of insurance cards/IDs to patient documents, and troubleshoot minor technological issues or escalate them to our helpdesk.

Requirements

• Strong written and verbal communication skills.
• Excellent customer service skills.
• Ability to multitask while maintaining accuracy.
• Enjoy working in a team-based environment.
• Experience providing phone, email and chat-based customer service.
• Experience answering phones and multitasking in a fast-paced environment.
• Experience scheduling appointments.

Nice-to-Haves

• Medical Reception experience and experience using an Electronic Health Record (EHR).
• Experience with Microsoft Office (M365), plus if you have worked with Microsoft Teams.

Compensation and Benefits

• Salary: $37,440 annually.
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more.
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands.
• Top-notch team and collaborative environment.