Service Agent, Patient Care Coordinator

Responsibilities

• Answer incoming patient inquiries, answer questions, and schedule appointments.
• Make outbound calls to patients, pharmacies, and insurance companies.
• Create, triage, monitor, and complete tickets in ServiceNow.
• Optimize provider schedules and schedule appointments in eClinicalWorks.
• Support clinicians through Microsoft Teams by scheduling follow-ups, contacting patients who are late to telehealth visits, sending referral information, and sending discharge letters.
• Inform patients about insurance benefits.
• Add insurance cards and IDs to patient documents.
• Troubleshoot minor technical issues or escalate them to the helpdesk.

Requirements

• Strong written and verbal communication skills.
• Excellent customer service skills.
• Ability to multitask while maintaining accuracy in a fast-paced environment.
• Ability to work effectively in a team-based environment.
• Experience providing phone-, email-, and chat-based customer service.
• Experience answering phones and multitasking in a fast-paced environment.
• Experience scheduling appointments.
• Medical reception and electronic health record (EHR) experience are a plus but not required.
• Microsoft 365 experience; Microsoft Teams experience is a plus.

Compensation and Benefits

• Salary: $37,440 annually.
• Medical, dental, and vision coverage effective on the first day of employment.
• 401(k) with company match.
• Paid time off and paid holidays.
• Paid parental leave.
• Learning and development opportunities.