Travel Support Specialist
Supports customers with travel-product issues across phone, chat, email, and video channels, while documenting product knowledge and partnering with Product and Engineering on improvements. Requires 3+ years in a travel-related customer-facing role; GDS and TMC/BT consulting experience are preferred.
About the job
Responsibilities
- Support Rippling customers and resolve issues related to Travel products.
- Take ownership of customer issues from start to finish in a dynamic, fast-paced environment.
- Use phone, chat, email, and video conferencing to help customers optimize Rippling’s Travel product.
- De-escalate and resolve issues using platform and travel-industry expertise.
- Document product functionality and country-specific nuances, and train Global Support team members.
- Become a product expert and serve as a resource for customers and coworkers.
- Identify improvements and collaborate with Product and Engineering teams on automation and feature enhancements.
- Work effectively under time constraints, meet schedules, and handle unexpected deadlines.
Requirements
- Proficient in English with strong written and verbal communication skills.
- 3+ years of experience in a travel-related customer- or client-facing role.
- Demonstrated problem-solving ability and attention to detail.
- Organizational skills and experience improving processes.
- Flexibility with changing duties and responsibilities.
- Strong time-management and prioritization skills.
Nice-to-haves
- 3+ years of experience in a TMC/BT consultant role covering air, rail, and hotel supplier products.
- 2+ years of intermediate-level GDS experience with Sabre, Amadeus, or Galileo.
- IATA accreditation, including WWAFT, WAII, or BA2.
Compensation and benefits
- Competitive salary and benefits.
- Base pay: $22.19–$23.49 per hour.
Skills
Travel Products, Customer Support, Problem Solving, Process Improvement, Time Management, Sabre, Amadeus, Galileo, Iata Accreditation, Air Travel, Rail Travel, Hotel Travel
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