Associate - Active Trading Support
Provides front-line client and platform support for a retail active-trading brokerage, handling account issues, onboarding, billing, and trading inquiries. Requires at least two years of fintech or brokerage support experience, active Series 7 and Series 63 licenses, and strong communication skills.
About the job
Responsibilities
- Provide front-line support for a retail active trading platform during market hours through incoming phone calls, platform support cases, and potentially live chat via Pylon.
- Handle platform questions, account issues, pattern day trader (PDT) inquiries, client onboarding, and billing requests.
- Escalate execution and trading issues to trade desk specialists.
- Support client fund movements and account-related inquiries.
- Identify and resolve client issues while maintaining composure under emotional pressure.
Requirements
- At least 2 years of experience in fintech or brokerage support.
- Professional trading experience or experience in trading support functions such as operations or client services across equities, options, or futures; futures experience strongly preferred.
- Excellent verbal and written communication skills.
- Strong client service and problem-solving skills.
- Active Series 7 and Series 63 licenses.
- Active Series 3 license preferred; otherwise, willingness to pass the exam within 3 months of joining.
Nice-to-haves
- Experience at a retail trading brokerage.
- Familiarity with retail active-trading or professional trading platforms.
- Experience with Pylon or similar support platforms.
- Knowledge of PDT rules, margin mechanics, and order types.
Skills
Pylon, Series 7, Series 63, Series 3, Equities, Options, Futures, Pdt Rules, Margin Mechanics, Order Types
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