Data Entry & Customer Support Specialist

Responsibilities

• Send professional, empathetic first-touch communications to customers beginning the data transfer process.
• Process standard data migrations from spreadsheets and CSV files, accurately mapping data to SimplePractice requirements.
• Review incoming customer datasets for common errors and perform basic cleansing, including trimming, formatting, and organization.
• Coordinate the transfer queue, keeping standard tasks moving forward and meeting deadlines.
• Follow HIPAA, PHI, and PII regulations and company policies.
• Develop competency in Microsoft Excel, Google Sheets, and basic SQL with guidance from team leads.
• Use and contribute to team macros and internal documentation.
• Participate in team meetings and shadow more complex migrations.

Requirements

• Limited to no previous professional experience; some roles may require a specific educational background or degree.
• Familiarity with Microsoft Excel or Google Sheets, including basic data organization and simple formulas.
• Strong attention to detail and commitment to data integrity.
• Confident, sensitive communication style suitable for customer-facing first-touch interactions.
• Ability to manage assigned tasks and deadlines with a proactive, coachable mindset.

Nice-to-haves

• Prior customer-facing or administrative experience.
• Familiarity with SimplePractice or healthcare software workflows.

Compensation and Benefits

• Annual base compensation range: MXN 260,800–326,000.
• Annual bonus eligibility.
• Medical, dental, and vision coverage.
• Health and wellness benefits.
• Work-from-home stipend.
• Flexible time off, wellbeing days, Summer Fridays, company holidays, and paid holidays.
• Christmas bonus equivalent to 15 days of salary.
• Monthly meal/grocery voucher.
• Catered lunch.
• Relocation bonus for candidates joining from another city.
• Tuition reimbursement.
• Savings fund.