Customer Support Representative

Provides timely, high-quality support to Palmstreet users across mobile and desktop platforms, resolves issues, tracks trends, and improves support procedures. Requires 2–3 years of customer service experience, native-level English, strong technical skills, and residence in Mexico.

About the job

Responsibilities

Respond to user inquiries on the mobile app and desktop.
Respond thoughtfully and courteously to questions and issues in a timely, efficient manner.
Track and record issues and data to inform the company of problems and improvement requests.
Contribute to standard operating procedures (SOPs) to enhance team efficiency.
Collect, organize, and summarize customer cases to identify trends and potential system bugs.
Ensure customer issues are resolved promptly through high-quality service.
Continuously learn and adapt to new information to provide a high level of service.
Perform other assigned duties.

Requirements

Reliable computer, smartphone, and high-speed internet connection.
Excellent American English reading and writing skills.
Native-level English speaking, writing, and listening skills.
2–3 years of customer service experience and the ability to handle multiple customer issues simultaneously.
Strong written communication skills, with attention to courtesy and detail.
Ability to work effectively as part of a team.
Strong learning ability and initiative.
Excellent technical skills, including mobile app troubleshooting skills.
Experience working with e-commerce platforms.
Practical experience summarizing and optimizing SOPs.
Must be based in Mexico.
An interest in plants and/or crafts is preferred.