Operations Associate - Managed Support
Supports external users, troubleshoots issues, and improves operational processes within Stripe’s managed support organization. The role requires strong communication, analytical and problem-solving skills, user-facing operations experience, and willingness to work rotating weekend shifts onsite.
About the job
Responsibilities
- Troubleshoot and resolve issues for external users.
- Analyze processes and implement changes to scale operations and improve user experience.
- Collaborate with Stripe teams to improve product offerings and messaging for new products and features.
- Partner with global operations specialists or business process owners to run critical workflows.
- Support the development of a new operational team and culture.
- Gain insights into how businesses use and scale on Stripe.
Requirements
- User-first mindset and enthusiasm for solving difficult problems.
- Excellent written and verbal communication skills.
- Strong analytical thinking and problem-solving abilities.
- Prior experience in customer service or internal/external user-facing operations.
- Ability and interest in learning technical products and processes.
- Organized, self-directed, process-oriented, and able to execute effectively.
- Ability to prioritize in a fast-paced environment.
- Strong collaboration skills and a track record of working effectively with teams and external partners.
- Willingness to work a weekend shift pattern: Sun–Thu or Tue–Sat.
- Ability to work daytime 9-hour shifts, including a paid lunch break, scheduled between 6:00 a.m. and 10:00 p.m.
- Comfortable working in an in-office environment.
Nice-to-haves
- Experience or knowledge in user support.
- Troubleshooting experience.
- Experience with projects or process-improvement initiatives.
Skills
Customer Service, User Support, Troubleshooting, Process Improvement, Analytical Thinking, Problem Solving, Technical Products, Operations
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