Underwriting Associate

Supports Australian insurance brokers and policyholders through communication, product education, and policy administration. The role suits someone with customer service experience or a strong willingness to learn, with insurance and Zendesk experience as advantages.

About the job

Responsibilities

Answer inbound questions and requests from insurance brokers and current policyholders via email, live chat, and occasionally phone.
Coordinate assistance from underwriting, business development, security, and claims teams.
Educate brokers about Coalition’s cyber insurance products and online quoting platform.
Perform administrative insurance functions, including entering manual submissions, providing Certificates of Currency, and processing policy date changes.
Collaborate with the team to implement organizational and product changes that mitigate customer pain points.

Requirements

Prior customer support or customer service experience, or a strong desire to learn.
Excellent written and verbal interpersonal and communication skills, particularly in broker-facing or comparable channel-sales roles.
Resourcefulness, enthusiasm, and a willingness to work in a startup environment.
Positive attitude and interest in developing a career in insurance.

Nice-to-haves

Experience with Zendesk.
Prior insurance experience.

Compensation and Benefits

Competitive compensation and advancement opportunities.
100% coverage of private health insurance premiums on the approved health plan for the employee and dependents at Base Tier 0 Australian Government Rebate pricing.
20+ paid holidays.
12% employer pension contribution.
Annual home office stipend.
Headspace and Wellhub Global Digital Plan.