Underwriting Associate

Responsibilities

• Answer inbound questions and requests from insurance brokers and current policyholders via email, live chat, and occasionally phone.
• Coordinate assistance from underwriting, business development, security, and claims teams.
• Educate brokers about Coalition’s cyber insurance products and online quoting platform.
• Perform administrative insurance functions, including entering manual submissions, providing Certificates of Currency, and processing policy date changes.
• Collaborate with the team to implement organizational and product changes that mitigate customer pain points.

Requirements

• Prior customer support or customer service experience, or a strong desire to learn.
• Excellent written and verbal interpersonal and communication skills, particularly in broker-facing or comparable channel-sales roles.
• Resourcefulness, enthusiasm, and a willingness to work in a startup environment.
• Positive attitude and interest in developing a career in insurance.

Nice-to-haves

• Experience with Zendesk.
• Prior insurance experience.

Compensation and Benefits

• Competitive compensation and advancement opportunities.
• 100% coverage of private health insurance premiums on the approved health plan for the employee and dependents at Base Tier 0 Australian Government Rebate pricing.
• 20+ paid holidays.
• 12% employer pension contribution.
• Annual home office stipend.
• Headspace and Wellhub Global Digital Plan.