Operations Associate, Apprenticeship
Supports customers through email, issue troubleshooting, follow-up, and accurate recordkeeping while completing structured training. The apprenticeship is intended for current students or recent 2026 graduates who communicate well and enjoy solving problems in a collaborative in-office environment.
About the job
Responsibilities
- Develop a foundational understanding of products, services, and features to assist customers effectively.
- Respond promptly and professionally to customer inquiries via email, providing accurate information and resources.
- Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments.
- Follow up with customers to ensure issues are resolved and customers are satisfied.
- Maintain accurate records of customer interactions, issues, and resolutions using internal tools.
- Participate in team meetings, training sessions, and continuous learning initiatives.
- Engage in comprehensive training, seek feedback, and improve performance and professional skills.
Requirements
- User-first mindset and enthusiasm for solving difficult problems.
- Excellent written and verbal English communication skills.
- Analytical thinking, open-ended research, and problem-solving abilities.
- Interest in learning about technical products and processes.
- Organized, self-starting, process-oriented approach.
- Ability to prioritize in a fast-moving environment.
- Strong collaboration skills with internal teams and external partners.
- Comfortable working in an in-office environment.
- Current student or recent graduate in 2026.
Program Details
- 6-month apprenticeship intern program.
- Starts in January 2027.
- Runs in accordance with the Apprentices Act 1961.
Skills
Customer Support, Email Support, Troubleshooting, Problem Solving, Analytical Thinking, Open-Ended Research, Technical Products, Process Improvement
Similar jobs
Customer Support jobs
DAT Freight & Analytics
Bengaluru, India
Reviews customer and account eligibility, validates broker and carrier authority, manages compliance records, and resolves customer disputes. Requires 2–3 years of customer-facing office or phone-queue experience, strong communication and accuracy, and a bachelor's degree.
Rippling
Bengaluru, India
Provides end-to-end support for SaaS customers through email, chat, and video, troubleshooting issues and documenting resolutions. Requires a bachelor's degree, 1–4 years of SaaS support experience, strong communication skills, and availability for night shifts.
Zocdoc
Pune, India
Own end-to-end support for a portfolio of healthcare providers, resolving cases, improving provider experiences, and coordinating with internal teams. Requires 3+ years of customer support or success experience, strong communication, Salesforce and spreadsheet proficiency, and willingness to work US shifts.
Rippling
Bengaluru, India
Supports customers administering US employee benefits through a SaaS platform, resolving issues and providing guidance on compliance, product usage, and benefits administration. Requires a bachelor's degree, 1–4 years of relevant support experience, strong communication skills, and night-shift availability.
Rippling
Bengaluru, India
Provides specialized customer support for Rippling’s employee benefits products, resolving SaaS issues and guiding customers on benefits administration and compliance. Requires a bachelor’s degree, 1–4 years of US benefits support experience, strong communication skills, and night-shift availability.