Provide enterprise-level technical support for Cribl's observability and telemetry platform. Troubleshoot complex customer issues with distributed systems, Linux, cloud platforms, and observability tools; requires 5+ years experience and strong client-facing skills.
Support Engineer helping customers debug and build on the Retool platform. Diagnose complex technical issues with databases, APIs, web performance, and infrastructure while advocating for users internally. Requires 2+ years technical customer support experience, intermediate JavaScript, and database knowledge.
Support Engineer providing deep technical troubleshooting, root cause analysis, and issue resolution for U.S. government and public sector customers running GitLab in secure, air-gapped, and FedRAMP environments. Requires strong Linux, scripting, and customer support experience; U.S. citizenship mandatory.
Senior Customer Support Engineer owning complex post-sales technical escalations for Tailscale's VPN networking product. Requires 4+ years in technical support, deep networking and Go debugging expertise, and the ability to drive issues to resolution or high-quality engineering handoff.
Support largest customers by mitigating DDoS attacks and network threats at OSI layers 3/4/7 using Cloudflare tools. Requires 3+ years technical support experience, deep networking knowledge, and customer-facing troubleshooting skills.
Technical Support Engineer investigating and resolving customer integration issues for Plaid's financial API platform. Requires 2+ years customer-facing experience plus hands-on knowledge of REST APIs, SQL, HTML/CSS and a scripting language.
Client Support Specialist providing technical support and issue resolution for Ontic's AI-powered security platform. Serves as liaison between clients, success, and product teams; manages tickets, documentation, metrics, and cross-functional collaboration in a remote SaaS environment.
Technical Services Engineer supporting large enterprise Named Accounts with complex MongoDB issues. Provide expert guidance on architecture, performance, security, and best practices while advocating for customers with product teams. Requires 7+ years database operations experience at scale.
Senior Technical Support Engineer providing advanced escalation support and hands-on troubleshooting for a SIEM and cybersecurity platform, primarily for customers in Brazil. Requires 5+ years experience in technical support or security operations with deep expertise in SIEM, log pipelines, Linux, networking, and cloud platforms.
Own end-to-end onboarding, testing, troubleshooting, and support of API integrations between ezCater, restaurant brands, and third-party vendors. Requires strong API and data debugging skills plus ability to translate technical concepts for both technical and non-technical audiences.
Lead support operations at OpenAI by owning partner/vendor management, service governance, automation programs, and embedding LLM tools into workflows to scale exceptional customer support. Requires 8+ years leading ops teams, systems thinking, and technical collaboration in high-growth environments.
SkillBridge internship providing hands-on experience as a Field Service Representative. Support customer product readiness, perform on-site diagnostics/repairs/troubleshooting of mechanical and electronic equipment, deliver technical training, and build customer relationships. Requires military technical/maintenance background and up to 75% travel.
Provide technical support for enterprise customers using ElevenLabs' AI audio platforms, including API and ElevenAgents for LLM orchestration, telephony, and integrations. Diagnose issues, surface product improvements, build documentation, and act as a trusted partner.
Lead and develop a global Enterprise Support team at ElevenLabs, providing hands-on technical support for AI voice, API, and agent products to strategic accounts while driving operational excellence, metrics, and cross-functional alignment with Engineering and Revenue.
Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.
Build Squint's technical support function as the first point of contact for complex customer issues. Debug AR/AI platform problems, create tooling/runbooks/processes for scale, and partner with Engineering/Product to route actionable feedback.
Technical Account Manager providing high-touch escalation support and incident management for Harvey's strategic enterprise customers. Requires strong technical troubleshooting, stakeholder management, and experience in enterprise technical support or account-facing roles.
Partner Success Engineer driving technical adoption, POCs, and expansion for Deepgram's infrastructure, silicon, hardware, cloud, and edge partners. Requires 7+ years in technical customer-facing roles blending deployment expertise, partner management, and AI-native workflows.
Build and maintain AI-powered automations and integrations for ClickUp's post-sales support systems, primarily in Zendesk. Translate support workflows into scalable automations using low-code tools, LLMs, and CX platforms to reduce toil and improve efficiency. Requires 3+ years building production automations/integrations with Zendesk admin expertise.
Lead and grow a team of Technical Support Specialists for the Americas region at Ashby. Build Support operations, improve processes, resolve escalations, and partner cross-functionally to deliver outstanding B2B SaaS customer experiences. Requires strong technical support leadership, analytical skills, and comfort with ambiguity.
Build and modernize Chime's contact center infrastructure powering voice, chat, IVR, AI self-service, summarization, and routing systems for member support. Requires 3+ years production software experience with Ruby on Rails (or similar), databases, caching, and high-scale web architectures.
Provide day-to-day technical support and incident management for ZoomInfo customers, focusing on platform integrations with CRMs and other tools. Triage escalations, document best practices, gather customer feedback, and identify renewal risks while delivering exceptional service.
Customer Success Engineer providing post-sales technical leadership, adoption guidance, and issue resolution for Forward's network digital twin platform to Federal customers. Requires TS/SCI clearance, 5+ years customer-facing networking experience, and strong fundamentals in networking/security.
Technical Escalations Engineer specializing in Datadog Logs. Investigate complex customer escalations, lead technical calls, mentor support teams, partner with Engineering/Product on improvements, and build diagnostic tools for log ingestion, parsing, pipelines, and retention issues.
Escalation Manager driving resolution of high-impact technical incidents and customer escalations at MongoDB. Requires 3+ years escalation experience, strong communication, root cause analysis, cloud/database familiarity, and ability to lead cross-functional improvements without authority.
Provide technical support for Nooks' AI-powered sales platform, troubleshooting complex issues via Slack, chat, and email while collaborating with engineering to improve the product and build knowledge resources. Requires 3+ years of B2B SaaS support experience in a fast-paced startup environment.
Technical Quality Specialist on Figma's Product Support team responsible for troubleshooting complex bugs, owning end-to-end issue resolution with Engineering and Product, and advocating for quality and customer experience improvements in their SaaS design platform.
Own day-to-day operations of Zapier's incident management program, maintaining tooling like incident.io and PagerDuty, building AI-powered automation workflows for response and reporting, sustaining the Incident Commander community, and driving continuous improvements across engineering, support, and other teams.
Technical Support Engineer resolving customer issues for Orb's usage-based billing platform via Slack/email, collaborating with Product/Engineering on feedback and improvements, and building support tools/playbooks. Requires 3+ years technical support experience, SQL, AWS, and scripting in TypeScript/Python.
Own scheduling, real-time analysis (RTA), and intraday management for Ashby's global technical Support team. Translate capacity forecasts into flexible schedules, monitor performance against SLAs, make live adjustments, and build dashboards while partnering with a WFM Lead in a humane, non-punitive environment.
Serve as the technical bridge for strategic Tailscale customers by leading onboarding, providing expert support and troubleshooting, conducting QBRs, and acting as a trusted advisor to drive adoption and success. Requires 6+ years technical experience including 2+ years customer-facing, deep networking/cloud knowledge, and strong communication skills.
Serve as the dedicated subject matter expert and primary support contact for BioRender's data analysis and graphing product. Provide high-touch technical support to enterprise users on statistical methods and visualization, relay feedback to Product/Engineering, and build support processes during beta launch. Requires degree in quantitative/life sciences plus hands-on experience with tools like GraphPad Prism.
Lead advanced customer onboarding, Tier 2/3 technical escalations, and website configurations for Doctible's patient experience platform. Provide mentorship, drive root cause fixes and automation, and partner cross-functionally to deliver high CSAT for healthcare practices.
Provide technical support to campground and resort staff using Campspot reservation software via phone, email, and remote demos. Requires availability for evening/weekend shifts including summer peak season, strong communication, and customer service skills.
Developer Support Engineer helping LLM application builders troubleshoot API/SDK issues in Python/TypeScript codebases, reproduce bugs, write documentation, improve developer experience, and relay feedback to product/engineering teams. Requires 1+ years supporting developer products, strong coding and communication skills.
Serve as the technical bridge between customers and DataHub's Engineering/Product teams. Deliver advanced troubleshooting, guide onboarding, debug complex issues across data pipelines/cloud/integrations, and advocate for product improvements based on customer feedback. Requires 5+ years experience, strong Python/SQL/cloud skills, and customer obsession.
Field Engineer responsible for onsite installation, troubleshooting, QA, training partners, and supporting Motive's hardware/software products in automotive and logistics. Requires 5+ years experience, hardware proficiency, customer-facing skills, and up to 35% travel.
Technical Support Engineer building an autonomous AI-powered resolution engine for Sentry's observability platform. Debug complex SDK and distributed systems issues for elite developers while engineering agentic tooling, LLM orchestration, and feedback loops to product teams. 4+ years experience required with strong coding and systems depth.
Deploy and support AtomEngine simulation software in live military training environments. Configure, troubleshoot, and extend the platform on-site (50% travel) while embedded with customers, translating operational needs into engineering feedback. Requires 3+ years hands-on software engineering, active Secret clearance, and prior military experience.
Manage and mentor a team of Technical Support Engineers providing customer support for Wiz's cloud security platform. Requires 5+ years cloud infrastructure experience (AWS/Azure/GCP), Kubernetes expertise, and using AI to build automation tools and scale support.
Support Engineer providing technical troubleshooting, integration support, and customer service for Ashby's recruiting platform. Requires strong technical background in APIs, scripting, and problem-solving, plus excellent communication skills for collaborating with engineering and customers.
Customer Reliability Engineer owns complex, high-severity customer incidents end-to-end with rapid response, root cause analysis, and on-call duties. Proactively builds monitoring, detection, diagnostic tooling, and AI agents in partnership with Product Engineering to improve reliability at scale for Cloudflare's critical infrastructure customers.
Serve as frontline technical support for clinicians using Ambience's AI-powered clinical documentation platform. Diagnose and resolve complex issues with the platform and EHR integrations, build knowledge resources, and escalate trends to product and engineering teams. 1+ years technical/customer support experience required; healthcare or SaaS background preferred.
Serve as Tier 2 escalation support for complex technical issues in a macOS/enterprise environment. Mentor Tier 1 staff, manage hardware lifecycle, administer Jamf Pro MDM and Google Workspace, lead IT projects, and participate in on-call rotation. Requires 3+ years progressive technical support experience.
Technical Support Specialist assisting construction tech customers with advanced issue diagnosis, log analysis, QuickBooks Online integration troubleshooting, and engineering escalations. Requires 2+ years SaaS support experience and strong debugging skills.
Technical Support Engineer Intern role providing hands-on experience troubleshooting customer issues, creating documentation, and testing releases at Cloudflare. Requires CS undergrad enrollment, Linux/command line proficiency, internet fundamentals knowledge, and 40hr/week availability for 12 weeks.
Senior Customer Reliability Engineer on a rapid-response and proactive team that owns complex high-severity customer incidents end-to-end, performs deep root-cause analysis across Cloudflare's full stack, and builds AI-native telemetry, detectors, and diagnostic tooling to prevent future issues. Requires 5+ years in SRE or escalation engineering with strong networking, observability, scripting, and customer-facing experience.
Lead Anyscale's Customer Engineering team to deliver technical support for production AI workloads on their Ray-based platform. Partner with Product and Engineering to drive improvements from customer feedback while scaling operational excellence, automation, and self-service.
Senior Support Operations Manager serving as strategic advisor to Support Leadership. Own data insights, AI/automation strategy, planning/forecasting, performance infrastructure, and cross-functional initiatives to improve customer experience and team KPIs.
Product Support Engineer supporting commercial teams with complex healthcare data questions and interpretations while building the AI data context layer and evals with Engineering. Requires 4+ years in healthcare data products, customer-facing experience, technical writing, and SQL/Excel skills.
Provide enterprise-level technical support for Cribl's observability and telemetry platform. Troubleshoot complex customer issues with distributed systems, Linux, cloud platforms, and observability tools; requires 5+ years experience and strong client-facing skills.
Support Engineer helping customers debug and build on the Retool platform. Diagnose complex technical issues with databases, APIs, web performance, and infrastructure while advocating for users internally. Requires 2+ years technical customer support experience, intermediate JavaScript, and database knowledge.
Support Engineer providing deep technical troubleshooting, root cause analysis, and issue resolution for U.S. government and public sector customers running GitLab in secure, air-gapped, and FedRAMP environments. Requires strong Linux, scripting, and customer support experience; U.S. citizenship mandatory.
Senior Customer Support Engineer owning complex post-sales technical escalations for Tailscale's VPN networking product. Requires 4+ years in technical support, deep networking and Go debugging expertise, and the ability to drive issues to resolution or high-quality engineering handoff.
Support largest customers by mitigating DDoS attacks and network threats at OSI layers 3/4/7 using Cloudflare tools. Requires 3+ years technical support experience, deep networking knowledge, and customer-facing troubleshooting skills.
Technical Support Engineer investigating and resolving customer integration issues for Plaid's financial API platform. Requires 2+ years customer-facing experience plus hands-on knowledge of REST APIs, SQL, HTML/CSS and a scripting language.
Client Support Specialist providing technical support and issue resolution for Ontic's AI-powered security platform. Serves as liaison between clients, success, and product teams; manages tickets, documentation, metrics, and cross-functional collaboration in a remote SaaS environment.
Technical Services Engineer supporting large enterprise Named Accounts with complex MongoDB issues. Provide expert guidance on architecture, performance, security, and best practices while advocating for customers with product teams. Requires 7+ years database operations experience at scale.
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Senior Technical Support Engineer providing advanced escalation support and hands-on troubleshooting for a SIEM and cybersecurity platform, primarily for customers in Brazil. Requires 5+ years experience in technical support or security operations with deep expertise in SIEM, log pipelines, Linux, networking, and cloud platforms.
Own end-to-end onboarding, testing, troubleshooting, and support of API integrations between ezCater, restaurant brands, and third-party vendors. Requires strong API and data debugging skills plus ability to translate technical concepts for both technical and non-technical audiences.
Lead support operations at OpenAI by owning partner/vendor management, service governance, automation programs, and embedding LLM tools into workflows to scale exceptional customer support. Requires 8+ years leading ops teams, systems thinking, and technical collaboration in high-growth environments.
SkillBridge internship providing hands-on experience as a Field Service Representative. Support customer product readiness, perform on-site diagnostics/repairs/troubleshooting of mechanical and electronic equipment, deliver technical training, and build customer relationships. Requires military technical/maintenance background and up to 75% travel.
Provide technical support for enterprise customers using ElevenLabs' AI audio platforms, including API and ElevenAgents for LLM orchestration, telephony, and integrations. Diagnose issues, surface product improvements, build documentation, and act as a trusted partner.
Lead and develop a global Enterprise Support team at ElevenLabs, providing hands-on technical support for AI voice, API, and agent products to strategic accounts while driving operational excellence, metrics, and cross-functional alignment with Engineering and Revenue.
Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.
Build Squint's technical support function as the first point of contact for complex customer issues. Debug AR/AI platform problems, create tooling/runbooks/processes for scale, and partner with Engineering/Product to route actionable feedback.
Technical Account Manager providing high-touch escalation support and incident management for Harvey's strategic enterprise customers. Requires strong technical troubleshooting, stakeholder management, and experience in enterprise technical support or account-facing roles.
Partner Success Engineer driving technical adoption, POCs, and expansion for Deepgram's infrastructure, silicon, hardware, cloud, and edge partners. Requires 7+ years in technical customer-facing roles blending deployment expertise, partner management, and AI-native workflows.
Build and maintain AI-powered automations and integrations for ClickUp's post-sales support systems, primarily in Zendesk. Translate support workflows into scalable automations using low-code tools, LLMs, and CX platforms to reduce toil and improve efficiency. Requires 3+ years building production automations/integrations with Zendesk admin expertise.
Lead and grow a team of Technical Support Specialists for the Americas region at Ashby. Build Support operations, improve processes, resolve escalations, and partner cross-functionally to deliver outstanding B2B SaaS customer experiences. Requires strong technical support leadership, analytical skills, and comfort with ambiguity.
Build and modernize Chime's contact center infrastructure powering voice, chat, IVR, AI self-service, summarization, and routing systems for member support. Requires 3+ years production software experience with Ruby on Rails (or similar), databases, caching, and high-scale web architectures.
Provide day-to-day technical support and incident management for ZoomInfo customers, focusing on platform integrations with CRMs and other tools. Triage escalations, document best practices, gather customer feedback, and identify renewal risks while delivering exceptional service.
Customer Success Engineer providing post-sales technical leadership, adoption guidance, and issue resolution for Forward's network digital twin platform to Federal customers. Requires TS/SCI clearance, 5+ years customer-facing networking experience, and strong fundamentals in networking/security.
Technical Escalations Engineer specializing in Datadog Logs. Investigate complex customer escalations, lead technical calls, mentor support teams, partner with Engineering/Product on improvements, and build diagnostic tools for log ingestion, parsing, pipelines, and retention issues.
Escalation Manager driving resolution of high-impact technical incidents and customer escalations at MongoDB. Requires 3+ years escalation experience, strong communication, root cause analysis, cloud/database familiarity, and ability to lead cross-functional improvements without authority.
Provide technical support for Nooks' AI-powered sales platform, troubleshooting complex issues via Slack, chat, and email while collaborating with engineering to improve the product and build knowledge resources. Requires 3+ years of B2B SaaS support experience in a fast-paced startup environment.
Technical Quality Specialist on Figma's Product Support team responsible for troubleshooting complex bugs, owning end-to-end issue resolution with Engineering and Product, and advocating for quality and customer experience improvements in their SaaS design platform.
Own day-to-day operations of Zapier's incident management program, maintaining tooling like incident.io and PagerDuty, building AI-powered automation workflows for response and reporting, sustaining the Incident Commander community, and driving continuous improvements across engineering, support, and other teams.
Technical Support Engineer resolving customer issues for Orb's usage-based billing platform via Slack/email, collaborating with Product/Engineering on feedback and improvements, and building support tools/playbooks. Requires 3+ years technical support experience, SQL, AWS, and scripting in TypeScript/Python.
Own scheduling, real-time analysis (RTA), and intraday management for Ashby's global technical Support team. Translate capacity forecasts into flexible schedules, monitor performance against SLAs, make live adjustments, and build dashboards while partnering with a WFM Lead in a humane, non-punitive environment.
Serve as the technical bridge for strategic Tailscale customers by leading onboarding, providing expert support and troubleshooting, conducting QBRs, and acting as a trusted advisor to drive adoption and success. Requires 6+ years technical experience including 2+ years customer-facing, deep networking/cloud knowledge, and strong communication skills.
Serve as the dedicated subject matter expert and primary support contact for BioRender's data analysis and graphing product. Provide high-touch technical support to enterprise users on statistical methods and visualization, relay feedback to Product/Engineering, and build support processes during beta launch. Requires degree in quantitative/life sciences plus hands-on experience with tools like GraphPad Prism.
Lead advanced customer onboarding, Tier 2/3 technical escalations, and website configurations for Doctible's patient experience platform. Provide mentorship, drive root cause fixes and automation, and partner cross-functionally to deliver high CSAT for healthcare practices.
Provide technical support to campground and resort staff using Campspot reservation software via phone, email, and remote demos. Requires availability for evening/weekend shifts including summer peak season, strong communication, and customer service skills.
Developer Support Engineer helping LLM application builders troubleshoot API/SDK issues in Python/TypeScript codebases, reproduce bugs, write documentation, improve developer experience, and relay feedback to product/engineering teams. Requires 1+ years supporting developer products, strong coding and communication skills.
Serve as the technical bridge between customers and DataHub's Engineering/Product teams. Deliver advanced troubleshooting, guide onboarding, debug complex issues across data pipelines/cloud/integrations, and advocate for product improvements based on customer feedback. Requires 5+ years experience, strong Python/SQL/cloud skills, and customer obsession.
Field Engineer responsible for onsite installation, troubleshooting, QA, training partners, and supporting Motive's hardware/software products in automotive and logistics. Requires 5+ years experience, hardware proficiency, customer-facing skills, and up to 35% travel.
Technical Support Engineer building an autonomous AI-powered resolution engine for Sentry's observability platform. Debug complex SDK and distributed systems issues for elite developers while engineering agentic tooling, LLM orchestration, and feedback loops to product teams. 4+ years experience required with strong coding and systems depth.
Deploy and support AtomEngine simulation software in live military training environments. Configure, troubleshoot, and extend the platform on-site (50% travel) while embedded with customers, translating operational needs into engineering feedback. Requires 3+ years hands-on software engineering, active Secret clearance, and prior military experience.
Manage and mentor a team of Technical Support Engineers providing customer support for Wiz's cloud security platform. Requires 5+ years cloud infrastructure experience (AWS/Azure/GCP), Kubernetes expertise, and using AI to build automation tools and scale support.
Support Engineer providing technical troubleshooting, integration support, and customer service for Ashby's recruiting platform. Requires strong technical background in APIs, scripting, and problem-solving, plus excellent communication skills for collaborating with engineering and customers.
Customer Reliability Engineer owns complex, high-severity customer incidents end-to-end with rapid response, root cause analysis, and on-call duties. Proactively builds monitoring, detection, diagnostic tooling, and AI agents in partnership with Product Engineering to improve reliability at scale for Cloudflare's critical infrastructure customers.
Serve as frontline technical support for clinicians using Ambience's AI-powered clinical documentation platform. Diagnose and resolve complex issues with the platform and EHR integrations, build knowledge resources, and escalate trends to product and engineering teams. 1+ years technical/customer support experience required; healthcare or SaaS background preferred.
Serve as Tier 2 escalation support for complex technical issues in a macOS/enterprise environment. Mentor Tier 1 staff, manage hardware lifecycle, administer Jamf Pro MDM and Google Workspace, lead IT projects, and participate in on-call rotation. Requires 3+ years progressive technical support experience.
Technical Support Specialist assisting construction tech customers with advanced issue diagnosis, log analysis, QuickBooks Online integration troubleshooting, and engineering escalations. Requires 2+ years SaaS support experience and strong debugging skills.
Technical Support Engineer Intern role providing hands-on experience troubleshooting customer issues, creating documentation, and testing releases at Cloudflare. Requires CS undergrad enrollment, Linux/command line proficiency, internet fundamentals knowledge, and 40hr/week availability for 12 weeks.
Senior Customer Reliability Engineer on a rapid-response and proactive team that owns complex high-severity customer incidents end-to-end, performs deep root-cause analysis across Cloudflare's full stack, and builds AI-native telemetry, detectors, and diagnostic tooling to prevent future issues. Requires 5+ years in SRE or escalation engineering with strong networking, observability, scripting, and customer-facing experience.
Lead Anyscale's Customer Engineering team to deliver technical support for production AI workloads on their Ray-based platform. Partner with Product and Engineering to drive improvements from customer feedback while scaling operational excellence, automation, and self-service.
Senior Support Operations Manager serving as strategic advisor to Support Leadership. Own data insights, AI/automation strategy, planning/forecasting, performance infrastructure, and cross-functional initiatives to improve customer experience and team KPIs.
Product Support Engineer supporting commercial teams with complex healthcare data questions and interpretations while building the AI data context layer and evals with Engineering. Requires 4+ years in healthcare data products, customer-facing experience, technical writing, and SQL/Excel skills.