Network Operations Center Specialist

Responsibilities

• Staff the NOC console on a rotating shift schedule and monitor campus signals, including cluster health, node availability, network health, facility trends, storage alarms, and threshold breaches.
• Acknowledge, classify, document, verify, and escalate pages within SLA using the escalation matrix.
• Open and run incident bridges, provide stakeholder updates on a fixed cadence, maintain live incident timelines, and identify ownership stalls.
• Prepare first-pass incident framing and hand off detailed root-cause analysis to SRE or Hardware Failure Analysis.
• Conduct structured shift handoffs and maintain durable shift logs and cross-site awareness.
• Write major-incident reports and create and track corrective projects in Linear through closure.
• Maintain and improve NOC runbooks, escalation matrices, and communications templates; participate in SRE-led game days.

Requirements

• Experience in a 24/7 operations environment such as a NOC, SOC, dispatch, or mission control.
• Experience acknowledging, classifying, and escalating incidents under SLA.
• Experience running incident bridges, providing scheduled stakeholder updates, and maintaining incident timelines.
• Excellent written and verbal communication skills.
• Pattern recognition across compute, network, storage, and/or facilities signals.
• Experience following, maintaining, and improving operational processes such as runbooks, escalation matrices, and handoffs.
• Ability to work rotating shifts, including nights and weekends.

Nice-to-haves

• NOC, data center operations, or campus reliability experience in high-performance computing, AI/ML infrastructure, or large-scale production environments.
• Experience writing major-incident reports and driving corrective actions to completion.
• Familiarity with Linear or similar work-tracking tools.
• Experience partnering with SRE, SiteOps, and Facilities on escalations and post-incident follow-through.
• Participation in game days, tabletop exercises, or runbook improvement programs.
• Experience at a fast-paced startup or technology company.