Channel Specialist

Responsibilities

• Handle inbound and outbound affiliate-related support issues by email and phone.
• Develop in-depth knowledge of affiliate programs and related processes.
• Provide customer and technical support by listening, understanding issues, and solving problems.
• Implement technical components for clients setting up new partners and maintain technical components for existing partners.
• Communicate and escalate appropriately across teams to meet client needs.
• Provide user stories to the software development team for product improvements.
• Contribute to help documentation.
• Develop and maintain internal and external relationships.
• Improve existing processes and introduce approaches that contribute to client success.

Requirements

• Precise, detail-oriented, and able to work with a sense of urgency.
• Committed to delivering high-quality customer and technical support.
• Comfortable working with new technology.
• Strong analytical and problem-solving skills, including the ability to make decisions and mediate affiliate-related concerns.
• Excellent written and verbal communication skills.
• Positive, adaptable, collaborative, and open to change and new ideas.
• Interest in the travel and tourism industry.
• Local to Hawaii.

Compensation and Benefits

• $20.50–$30.75 per hour, plus 10% bonus potential.
• Medical, dental, and vision coverage.
• 26 vacation days, 10 sick days, and 12 paid holidays annually.
• Global leave benefits, including paid parental, grandparent, extended care, and bereavement leave.
• Life insurance.
• 401(k) with employer matching.
• Social events and team building.
• Educational opportunities.
• Wellness benefits, including a Headspace subscription and wellness webinars.
• Work-from-home assistance.
• Hybrid-friendly work environment.
• Paid volunteer hours.