Integration Analyst

Responsibilities

• Provide integration support to English- and Spanish-speaking customers, helping them successfully integrate NMI's payment solutions.
• Work with customers to ensure the required functionality is achieved and that the software operates and flows as intended.
• Maintain personal implementations of NMI products to understand their implementation and SDK functionality, including new features.
• Create and update internal and external product documentation as part of the user knowledge library.
• Serve as a technical integration point of contact for NMI colleagues.
• Contribute to projects as required.

Requirements

• Customer-centric approach with excellent customer service skills.
• Professional fluency in Spanish and English, with the ability to communicate technical information clearly and confidently in writing and speech.
• Ability to prioritize workload and identify high-priority tasks.
• Ability to explain technical concepts to customers with varying levels of technical knowledge and adapt communication style.
• Experience coding in Objective-C, or willingness to learn.
• Experience coding in at least one of C#, C++, or Java.
• Good understanding of Windows and Linux operating systems.
• Basic networking knowledge to support customers with network-related issues.
• Strong problem-solving skills.
• Initiative and outside-the-box thinking.
• Excellent written and verbal communication skills.
• Proactive, positive approach to work.

Nice to Have

• Experience with CSS, HTML, or PHP.
• Experience with Windows Server or Windows CE.
• Experience using a customer ticketing system.
• Payments industry experience.
• Knowledge of development frameworks.

Compensation & Benefits

• Salary: $55,000–$65,000, depending on experience.
• Remote-first culture.
• Personal growth and advancement opportunities.
• Flexible paid time off and dedicated sick time.
• Health, dental, and vision insurance.
• Life, accidental death and dismemberment, short-term disability, and long-term disability insurance.
• 401(k) matching up to 4% after two months of service.
• Flexible Spending Account.
• Paid parental leave.
• Company volunteer days.
• Employee referral program.
• Bonusly colleague recognition.