Technical Account Consultant

Responsibilities

• Drive customer adoption of key features and consult on best practices to incorporate Rippling into workflows.
• Project manage with internal and external teams to execute on engagements and help customers understand and optimize use of Rippling.
• Offer white-glove service with attentive, personalized guidance and product enablement.
• Become a go-to product expert for customers and coworkers.

Requirements

Primary Skill Set (IT)

• Passion and curiosity for all things related to IT.
• 3+ years of experience managing an IT setup at a company, helping customers implement IT products, or selling IT solutions.
• Strong understanding of MDM, Identity Management solutions, or other IT-related solutions.
• Familiarity with IT products such as Google, Azure, and Okta.
• Enthusiasm for helping customers and colleagues.
• Ruthless prioritization and time management.
• Master project/task manager with strong attention to detail.
• Ability to explain complex scenarios in simple, clear written and verbal communications.
• Ability to solve complex, interdependent problems.
• Interest in actively working with product and engineering teams.

Secondary Skill Set (Platform - Reporting & Data) - Preferred

• 2+ years of experience building reports, working within data, and enabling customers with reporting needs.
• Ability to expertly build and understand all data sets within reports, and work proficiently in spreadsheets (e.g., pivot tables).
• Ability to provide insights on best practices for data management and advocate for customers' data needs.

Nice-to-Haves

• Experience in a support capacity with a Managed Service Provider (MSP) or Internal IT staff member.
• Familiarity with admin consoles of email providers and business applications (Google, M365, Slack, Zoom, etc.).