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Blackbird.xyzBlackbird.xyzNew York, NY

Field Operations Contractor

Field Operations Contractor supports NYC restaurant rollout by installing hardware/software, training staff, troubleshooting issues, and ensuring smooth partner onboarding for Blackbird's loyalty platform. Requires hospitality background, tech-savviness, and NYC base for onsite work.

52k – 73k
On-siteSupport Engineering

About the role

Responsibilities

  • Coordinate on-site installations and onboarding for new restaurant partners
  • Set up hardware and software according to site-specific requirements
  • Train/retrain front-of-house staff and management on product usage and best practices
  • Act as a trusted point of contact for operators during and after launch
  • Troubleshoot issues in real-time and relay insights to the internal team
  • Help maintain momentum post-launch to ensure product adoption and partner satisfaction

Requirements

  • Worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
  • Tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management
  • Organized, hands-on, and not afraid to roll up your sleeves
  • Strong communicator who can build quick rapport with operators and staff
  • Flexible availability and can adapt to changing field needs (some early mornings/evenings)
  • Currently based in NYC and have reliable access to transit

Compensation

  • Target hourly wage: $25–$35/hour based on experience
  • 3-month contract-based, with potential for continued engagement

Skills

Pos SystemsHardware SetupSoftware InstallationTroubleshootingTrainingAccount ManagementHospitality Tech

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