Field Operations Contractor
Field Operations Contractor supports NYC restaurant rollout by installing hardware/software, training staff, troubleshooting issues, and ensuring smooth partner onboarding for Blackbird's loyalty platform. Requires hospitality background, tech-savviness, and NYC base for onsite work.
About the job
Responsibilities
- Coordinate on-site installations and onboarding for new restaurant partners
- Set up hardware and software according to site-specific requirements
- Train/retrain front-of-house staff and management on product usage and best practices
- Act as a trusted point of contact for operators during and after launch
- Troubleshoot issues in real-time and relay insights to the internal team
- Help maintain momentum post-launch to ensure product adoption and partner satisfaction
Requirements
- Worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
- Tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management
- Organized, hands-on, and not afraid to roll up your sleeves
- Strong communicator who can build quick rapport with operators and staff
- Flexible availability and can adapt to changing field needs (some early mornings/evenings)
- Currently based in NYC and have reliable access to transit
Compensation
- Target hourly wage: $25–$35/hour based on experience
- 3-month contract-based, with potential for continued engagement
Skills
Pos Systems, Hardware Setup, Software Installation, Troubleshooting, Training, Account Management, Hospitality Tech
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