Payments Operations & Fraud Analyst
Own payments operations and fraud strategy for a restaurant loyalty and payments platform. Build risk tooling, manage chargebacks and disputes, and partner with engineering to scale operations.
Blackbird.xyz
Restaurant loyalty and payments platform
fintechNew York, NY1-50Series BOnsiteFounded 2022Salary transparent
About
Blackbird builds a blockchain-powered platform connecting restaurants and diners for loyalty rewards, payments via Flynet, and memberships like Blackbird Club. It enables restaurants to recognize regulars, reduce payment fees, and grow repeat business. Diners earn points redeemable across participating venues, scaling personalized hospitality.
Tech stack
AWSTerraformWebSocketSQLLead GenerationPythonReactTypeScriptWebSocketsLookerAmplitudeJavaScriptemail outreachlead qualificationSocial MediaStripeKotlinRESTful APIsNext.jsDatadog
Open roles 13
Field Operations Contractor
Field Operations Contractor supports NYC restaurant rollout by installing hardware/software, training staff, troubleshooting issues, and ensuring smooth partner onboarding for Blackbird's loyalty platform. Requires hospitality background, tech-savviness, and NYC base for onsite work.
Engineering Intern
Summer engineering intern building and iterating fullstack features for web/mobile restaurant loyalty platform, debugging production services, and contributing to architecture. Requires React, TypeScript experience; onsite in NYC.
Junior Analyst
Junior Analyst on CEO's team builds financial models, unit economics, and analyzes restaurant industry trends to inform strategic decisions and growth. Requires 2-3 years finance/consulting experience, advanced Excel/SQL, and strong communication skills.
Account Executive - Denver, CO
Account Executive drives new restaurant acquisitions onto Blackbird's loyalty platform through full-cycle sales, lead sourcing, pitching, and relationship building in Denver. Requires 2-4+ years closing SMB tech sales with proven quota overachievement.
Account Executive (Los Angeles)
Account Executive owns the full sales cycle to acquire top local restaurants onto Blackbird's loyalty platform, focusing on lead sourcing, pitching, and relationship building in Los Angeles. Requires 2-4+ years closing SMB tech sales with proven quota overachievement.
Revenue & Restaurant Ops Contractor
Supports revenue team by designing workflows for loyalty programs, analyzing performance data, building tracking systems, and optimizing CRM for restaurant partners. Requires 2-4 years ops/analytics experience, SQL proficiency, and technical savvy in a fast-paced startup.
Senior/Staff Fullstack Engineer
Owns end-to-end development of Flycar restaurant payments terminal, building reliable UIs, APIs, WebSocket flows, and debugging real-time payments in a Next.js/TypeScript monorepo. Requires 5+ years React/TypeScript with real-time data and high-stakes software experience.
Business Development Representative
Prospects and qualifies top NYC restaurants for Blackbird's loyalty platform through high-volume outbound activities including 100+ daily calls, emails, and door knocks. Hands off qualified leads to Account Executives while building pipeline and hitting acquisition goals. Requires 1-3 years BDR/SDR experience and resilience in competitive sales.
Partnerships Strategy & Ops Associate - New York, NY
Develops and executes two-tier partnership strategies for premium and volume partners to drive brand equity, user acquisition, and revenue. Builds financial models, negotiates deals, owns P&L, and creates analytics for a loyalty platform. Requires 2-4 years in banking/strategy/BD with strong Excel/PowerPoint skills.
Director of Finance - New York, NY
Leads financial strategy, planning, analysis, and operations for a high-growth fintech startup, including crypto treasury and fundraising support. Partners with executives on decision-making and builds scalable processes; requires 8+ years experience in tech/fintech.
Senior/Staff Backend Engineer
Designs, builds, and maintains core backend APIs for payments and loyalty platforms using Kotlin and RESTful services. Collaborates cross-functionally, mentors engineers, and scales systems in a fast-paced environment. Requires 5+ years experience.
Account Executive - New York, NY
Account Executive owns end-to-end sales process to acquire top local restaurants onto Blackbird's loyalty platform, focusing on lead sourcing, pitching, and relationship building in New York. Requires 2-4+ years closing SMB tech sales with proven quota overachievement.