New York, NY
Restaurant loyalty and payments platform
Blackbird builds a blockchain-powered platform connecting restaurants and diners for loyalty rewards, payments via Flynet, and memberships like Blackbird Club. It enables restaurants to recognize regulars, reduce payment fees, and grow repeat business. Diners earn points redeemable across participating venues, scaling personalized hospitality.
Own the roadmap and product experience for a payments and loyalty platform serving restaurants and diners. The role requires 4+ years of product management experience, strong user empathy, analytical thinking, and effective cross-functional leadership.
Loyalty Ops Associate responsible for operational execution of Blackbird Club rewards, events, member nights, and loyalty partnerships. Owns logistics, fulfillment, partner coordination, and seamless member experiences in the hospitality space. Requires 4-6 years in operations/events/partnerships.
Lead Analyst owns growth measurement, marketplace models, experimentation framework, and analytics for a restaurant loyalty/payments platform. Requires 8+ years in growth analytics or quantitative strategy, expert SQL/Python/R, deep experimentation experience, and fluency in marketplace unit economics.
Field Operations Contractor supports NYC restaurant rollout by installing hardware/software, training staff, troubleshooting issues, and ensuring smooth partner onboarding for Blackbird's loyalty platform. Requires hospitality background, tech-savviness, and NYC base for onsite work.
Supports revenue team by designing workflows for loyalty programs, analyzing performance data, building tracking systems, and optimizing CRM for restaurant partners. Requires 2-4 years ops/analytics experience, SQL proficiency, and technical savvy in a fast-paced startup.
Owns end-to-end development of Flycar restaurant payments terminal, building reliable UIs, APIs, WebSocket flows, and debugging real-time payments in a Next.js/TypeScript monorepo. Requires 5+ years React/TypeScript with real-time data and high-stakes software experience.
Develops and executes two-tier partnership strategies for premium and volume partners to drive brand equity, user acquisition, and revenue. Builds financial models, negotiates deals, owns P&L, and creates analytics for a loyalty platform. Requires 2-4 years in banking/strategy/BD with strong Excel/PowerPoint skills.
Designs, builds, and maintains core backend APIs for payments and loyalty platforms using Kotlin and RESTful services. Collaborates cross-functionally, mentors engineers, and scales systems in a fast-paced environment. Requires 5+ years experience.