Loyalty Ops Associate

What You'll Own

Blackbird Club Access

• Own operational strategy for access-based Club Rewards
• Coordinate with restaurant partners
• Manage fulfillment
• Close gaps between promised and actual member experiences
• Identify and resolve issues proactively

Blackbird Presents Operations

• Own full logistics cycle for event series: ticketing setup, guest communications, venue coordination, on-the-ground execution
• Lead ticketing operations for all Blackbird Events to ensure priority access for best customers and seamless brand experience

Blackbird Club Members Nights

• Accountable for “turnkey” event programming in coordination with Integrated Marketing and Field Ops
• Ensure consistency, frequency, attendance, and member engagement objectives are met

Loyalty Partnerships

• Manage day-to-day operations for partnership with Mercedes (and future partnerships)
• Coordinate activations, track deliverables
• Serve as primary point of contact
• Lead onboarding and ongoing management of partnerships

What We're Looking For

• 4–6 years in operations, events, partnerships, or loyalty (ideally in hospitality, media, or consumer lifestyle brands)
• Genuine love of restaurants and dining culture
• Sharp organizational instincts and bias toward action
• Comfortable managing relationships with external partners and internal stakeholders simultaneously
• Experience with ticketing platforms and event logistics tools
• Ability to own projects from first draft to final execution independently

Compensation & Benefits

Target annual salary range: $110,000-130,000 USD (depending on work location and experience; does not include equity).
Full-time offers may also include stock options, medical/dental/vision benefits, flexible time off, 401(k), and additional perks (subject to eligibility).