Compliance & Controls Associate, Auto Servicing

How you’ll make an impact

• Help design, document, and operate first-line controls across auto servicing, repossession, recovery, and dealer/channel oversight.
• Perform duties tied to auto servicing compliance functions to meet applicable regulatory obligations across loan servicing initiatives and strategies.
• Identify compliance issues and support timely, sufficient remediation — reviewing action plans and documentation tied to event closure.
• Build and maintain monitoring routines, reporting, and metrics (KPIs/KRIs) that surface emerging risk across servicing and related channels.
• Support complaint oversight and translate findings into control and process improvements.
• Reduce complex, judgment-heavy compliance requirements into scalable, technology-friendly requirements that business and engineering teams can execute consistently.
• Partner closely with Product, Engineering, Risk, Legal, Operations and 2LOD Compliance to strengthen business-owned oversight in support of an OCC-aligned 1LOD framework.
• Serve as an internal advocate for compliance, and be fintech-forward — identifying tools and automation that improve the efficiency and quality of compliance reviews.
• Prepare and support reporting for the compliance program and the broader servicing organization.

Minimum Qualifications

• 5+ years of compliance or regulatory experience in financial services, with working knowledge of consumer-protection regulations relevant to auto lending and servicing (e.g., ECOA, FCRA, FDCPA, TILA, GLBA).
• Auto servicing knowledge spanning from bankruptcy, repossession, and recovery.
• Demonstrated ability to design, document, and implement effective risk and control processes.
• Experience working cross-functionally with compliance, risk, legal, and business stakeholders on regulatory or control-related initiatives.

Preferred Qualifications

• Experience identifying and supporting remediation of compliance issues, including reviewing action plans and documentation tied to event closure.
• Skill simplifying complex compliance work into operational workflows or technology-friendly requirements.
• Familiarity with program reporting and use of KPIs/KRIs to monitor compliance performance and risk.
• Comfort using tools, automation, and GenAI to improve the efficiency and quality of compliance reviews (with appropriate human judgment and oversight).
• Strong communication, organization, and project-management skills in regulated environments.
• Self-starter who builds structure and process without waiting to be told what's missing, with fluency in GenAI tools to accelerate documentation and research.
• Auto indirect lending experience.