Responsibilities
- Coach, manage, and develop a team of 30-100.
- Communicate policies to your team and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
- Create, manage, and support recognition programs across your department.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Ensure procedures are followed for building security and product loss prevention.
- Own performance reporting for your areas of responsibility within the FC, including on-time receiving and shipping, inventory accuracy, and packing quality.
- Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
- Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
- Serve as an escalation point to mitigate risks and resolve issues.
- Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.
- Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.
- Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
- Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.
Requirements
- 2+ years managing staff of 5 or more.
- Must be able to lift up to 49 pounds with or without reasonable accommodation.
- Must be willing and able to frequently push, pull, squat, bend, and reach.
- Must be able to stand/walk for up to 10-12 hours.
- Must be able to work in an environment where the noise level varies and can be loud.
- Must be able to work in an environment where the temperature may vary between 60 and 90 degrees and will occasionally exceed 90 degrees.
- Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines).
- Willing and able to work any permanent shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.
- Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.
- Precise communication around external partner decisions, issues, risks, and new processes.
- Keen ability to distinguish internal versus external problems causes to properly focus the correct resources to resolve issues quickly.
- Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.
- Experience leveraging problem-solving and data analysis skills to drive high judgment decisions.
- Strong presentation and interpersonal skills.
- Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment.
- Ability to adapt in a rapid growth, startup environment.
- Strong problem-solving skills.
- Great attention to detail + appreciation for the complexity associated with the consistent achievement of operational tasks.
- Personable and collaborative; strong affinity for working cross-functionally.
- Strong computer literacy skills, including usage of Google Sheets/Excel.
- Incredibly hardworking and willing to do what it takes for us to reach our goals.
- Experience in warehousing, fulfillment, or transportation/logistics management.
- Experience working with SQL, creating and running reports.
Compensation
US base salary range: $71,280—$89,100 USD (does not include bonus, equity and benefits).
FlexportSan Bernardino, CA
