Product Manager, Consumer

Responsibilities

• Own the roadmap for critical portions of the Blackbird platform and product experience end-to-end, from strategy and prioritization through execution and launch.
• Define and drive product vision for features balancing speed, quality, and scale across restaurant-facing and consumer-facing experiences.
• Partner with engineering, design, marketing, sales, and operations to ship high-quality products.
• Understand restaurant operators, servers, and diners through research, data analysis, and field work.
• Translate complex operational and technical constraints into user-centered product solutions.
• Develop strategies to create product leverage through AI tools.
• Set clear goals and metrics, track progress, and use data to inform iteration.
• Identify and resolve systemic problems across payment flows, loyalty mechanics, and restaurant integrations.
• Represent the customer voice and elevate the user experience.

Requirements

• 4+ years of product management experience, ideally in consumer experiences, payments, fintech, or marketplace platforms.
• Demonstrated ability to ship impactful products in fast-moving environments while maintaining quality and scalability.
• High ownership, grit, and judgment in managing scope and complex problems.
• Strong user empathy and regular customer engagement.
• Exceptional cross-functional collaboration skills.
• Analytical and structured thinking, including writing PRDs, analyzing funnels, and whiteboarding system designs.
• Clear, compelling communication and the ability to influence without authority.

Nice to Haves

• Experience with consumer apps involving loyalty, rewards, or membership mechanics.
• Interest in applying AI to build world-class products.
• Experience at a high-growth startup with fluid scope and significant ambiguity.

Compensation and Benefits

• Target annual salary: $170,000–$200,000 USD, depending on work location and experience.
• Equity is provided as part of the overall compensation package.