Software Customer Support Specialist
Provide technical support to campground and resort staff using Campspot reservation software via phone, email, and remote demos. Requires availability for evening/weekend shifts including summer peak season, strong communication, and customer service skills.
About the job
Responsibilities
- Assist software customers during scheduled support hours by handling inbound calls, emails, and chats on questions ranging in difficulty.
- Become an expert in Campspot reservation software and share expertise courteously with campground management and staff via phone, email, and remote desktop demonstrations.
- Provide support coverage during evenings, weekends, and select major holidays per defined shift schedule.
- Manage multiple simultaneous and competing priorities in a fast-paced environment.
- Work consistently throughout the busy summer season (Memorial Day to Labor Day) and take extended time off during off-season.
Requirements
- Excellent written and verbal communication skills.
- Patient and courteous demeanor when working with customers.
- Availability to work the specified shift schedule (one of two options: Sat-Sun 9a-6p + Mon-Wed 11a-8p EST, or Sat-Sun 9a-6p + Wed-Fri 11a-8p EST).
- Strong attention to detail and accuracy.
- Effective and efficient problem-solving skills.
- Ability to thrive in a fast-paced environment.
Nice-to-Haves
- Available to start immediately.
- 3 years experience in customer service or related role.
- Experience working in the recreation/hospitality/tourism industry.
- Experience working with Software as a Service (SaaS).
- Proficient in Google Business Suite and Microsoft Office, specifically MS Excel.
Compensation and Benefits
- Anticipated starting base salary: $45,000 per year.
- Competitive benefits including medical, dental, vision, life, and disability insurance at affordable rates.
- 401(k) plan with employer match.
- Flexible and casual work environment with flexible PTO and remote-first workplace.
- Employee camping credit.
Skills
Customer Service, SaaS, Google Workspace, Microsoft Office, Ms Excel, Remote Desktop, Problem Solving
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