Software Customer Support Specialist

Responsibilities

• Assist software customers during scheduled support hours by handling inbound calls, emails, and chats on questions ranging in difficulty.
• Become an expert in Campspot reservation software and share expertise courteously with campground management and staff via phone, email, and remote desktop demonstrations.
• Provide support coverage during evenings, weekends, and select major holidays per defined shift schedule.
• Manage multiple simultaneous and competing priorities in a fast-paced environment.
• Work consistently throughout the busy summer season (Memorial Day to Labor Day) and take extended time off during off-season.

Requirements

• Excellent written and verbal communication skills.
• Patient and courteous demeanor when working with customers.
• Availability to work the specified shift schedule (one of two options: Sat-Sun 9a-6p + Mon-Wed 11a-8p EST, or Sat-Sun 9a-6p + Wed-Fri 11a-8p EST).
• Strong attention to detail and accuracy.
• Effective and efficient problem-solving skills.
• Ability to thrive in a fast-paced environment.

Nice-to-Haves

• Available to start immediately.
• 3 years experience in customer service or related role.
• Experience working in the recreation/hospitality/tourism industry.
• Experience working with Software as a Service (SaaS).
• Proficient in Google Business Suite and Microsoft Office, specifically MS Excel.

Compensation and Benefits

• Anticipated starting base salary: $45,000 per year.
• Competitive benefits including medical, dental, vision, life, and disability insurance at affordable rates.
• 401(k) plan with employer match.
• Flexible and casual work environment with flexible PTO and remote-first workplace.
• Employee camping credit.