Installation Specialist

Responsibilities

• Conduct comprehensive virtual and onsite site surveys for restaurant POS installations.
• Assess wiring, electrical infrastructure, networking, Wi-Fi, and internet performance.
• Perform advanced diagnostics, including traceroutes, port checks, speed, latency, and DNS testing.
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, connectivity setup, menu and system updates, and reporting configuration.
• Deliver onsite training and live support to restaurant staff and management.
• Troubleshoot escalated infrastructure and installation issues and provide technical guidance to clients and vendors.
• Collaborate with project managers, technicians, and engineering teams to ensure installation success.
• Maintain installation records, photos, diagrams, survey outcomes, and system documentation.
• Mentor junior specialists and recommend improvements to survey tools, templates, standard operating procedures, and internal processes.
• Travel regularly to client sites, including local and out-of-state travel with overnight stays as needed.

Requirements

• 2–3 years of restaurant and/or technical support experience.
• Demonstrated success with 50 or more POS installations or comparable technical deployments.
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations in QSR, full-service, franchise, retail, or multi-location environments.
• Strong knowledge of networking infrastructure, including low-voltage cabling, routers, switches, firewalls, and Wi-Fi optimization.
• Experience with advanced network testing and troubleshooting escalated technical issues.
• Ability to manage complex, multi-site projects independently and mentor junior team members.
• Experience leading client walkthroughs, training staff, and communicating technical information clearly in person or via Zoom.
• Familiarity with restaurant operations, POS hardware and software, menus, modifiers, and reporting workflows.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel and expense management tools.
• Fluent written and verbal English and bilingual Spanish proficiency.
• High school diploma or GED required.
• Ability to travel 50–75%, including overnight stays when needed.

Nice-to-haves

• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management, or a related field.
• Experience in fintech or SaaS environments.
• Background in customer-facing roles, IT support, implementation, or technical project leadership.

Compensation and Benefits

• $20.00–$25.00 per hour, dependent on location and experience.
• Medical, dental, and vision insurance options.
• Health Savings Account with employer match.
• Company-paid life insurance and disability coverage.
• 401(k) retirement savings with annual employer match.
• Pre-tax commuter benefits.
• Paid parental leave, vacation, holidays, sick time, and volunteer time off.
• Monthly cell phone and internet stipend.
• Education reimbursement up to $2,000 per calendar year.
• Employee resource groups.