Carrier Connections Associate
Manages post-production discrepancies between clients, insurance carriers, and internal teams, troubleshooting EDI/API data issues and improving processes. Requires 2+ years in a customer-facing operations or support function, benefits administration expertise, and strong organizational and communication skills.
About the job
Responsibilities
- Resolve discrepancies and errors reported by customers and insurance carriers.
- Serve as a point of contact for clients and internal stakeholders on complex issues and escalations, communicating issue status, resolution progress, and follow-up actions.
- Investigate root causes of discrepancies and implement process and automation enhancements to improve the customer experience.
- Partner with insurance carriers, clients, brokers, support teams, Product, and Engineering to complete integration and post-production activities accurately and on time.
- Provide high-quality service to clients.
Requirements
- 2+ years of experience in customer-facing operations, implementation, support, project management, or a similar role.
- Strong United States benefits administration expertise.
- Hands-on experience supporting EDI or API integrations.
- Strong written and verbal communication skills.
- Strong project management and organizational skills, with attention to detail, time management, and reliable execution.
- Ability to partner effectively with Product and Engineering teams and translate complex concepts into actionable steps.
- Experience organizing work across task dashboards and project deliverables.
- Strong problem-solving, research, and conflict-resolution skills.
- Experience using Salesforce or comparable support-ticketing systems such as Zendesk.
- Experience with Google Workspace, Salesforce, and Jira.
- Client de-escalation experience.
- Professional use of Gemini, ChatGPT, or a similar large language model.
Nice to Have
- Prior experience at a SaaS or startup company.
- Strong willingness to learn new subject matter and processes.
Skills
Edi, API Integrations, United States Benefits Administration, Salesforce, Zendesk, Google Workspace, Jira, Project Management, Conflict Resolution, ChatGPT, Gemini
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