US-Benefits Support Analyst, Missed Enrollments
Resolves benefits and enrollment issues for US-based customers and insurance carriers, coordinating with internal teams to investigate root causes and improve processes. Requires 1–3 years of customer-facing operations experience with US insurance and benefits expertise.
About the job
Responsibilities
- Serve as the primary point of contact for US-based customers, US-based insurance carriers, and internal partners.
- Own end-to-end resolution of benefits and enrollment issues.
- Investigate root causes of complex issues and collaborate with Product, Engineering, and other stakeholders on process and automation enhancements.
- Communicate with stakeholders throughout assigned projects.
- Manage complex escalations and issues.
Requirements
- 1–3 years of experience in a customer-facing operational role, such as implementation, support, or operations.
- Experience with US-based insurance and benefits required.
- Strong written communication skills; verbal communication preferred.
- Strong project management and organizational skills, including attention to detail, time management, and execution.
- Strong problem-solving, research, and conflict-resolution skills.
- Willingness to learn new subject matter and processes.
Nice to Have
- Experience at a SaaS or startup company.
Skills
Benefits Administration, Insurance Benefits, Customer Support, Operations, Root Cause Analysis, Project Management, Process Automation, Problem Solving, Conflict Resolution, SaaS
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