Installation Specialist

Responsibilities

• Conduct comprehensive virtual and onsite site surveys for restaurant POS installations.
• Validate wiring, electrical infrastructure, networking, and internet performance.
• Perform advanced diagnostics, including traceroutes and port checks, and document infrastructure risks.
• Provide technical guidance to clients and vendors and lead remediation follow-ups.
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, and connectivity setup.
• Deliver onsite training and live support for restaurant staff and management.
• Implement menu and system updates and configure reporting.
• Perform pre- and post-installation readiness checks and troubleshooting.
• Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
• Mentor junior specialists and contribute to improvements in survey tools, templates, processes, and SOPs.
• Maintain detailed installation records, including photos, diagrams, and survey outcomes.
• Travel to client sites, including local and out-of-state travel with overnight stays as needed.

Requirements

• 2–3 years of restaurant and/or technical support experience.
• Demonstrated success in 50+ POS installations or comparable technical deployments.
• Strong knowledge of networking infrastructure, low-voltage cabling, routers, switches, and Wi-Fi optimization.
• Experience with network testing, including speed, latency, and DNS diagnostics.
• Hands-on experience with restaurant POS systems and multi-terminal deployments.
• Strong troubleshooting, problem-solving, analytical, organizational, multitasking, and communication skills.
• Experience conducting client-facing walkthroughs, training staff, and explaining technical information clearly.
• Familiarity with restaurant operations, POS hardware and software, menus, modifiers, and reporting workflows.
• Ability to manage complex, multi-site projects independently and mentor junior team members.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel and expense management tools.
• High school diploma or GED required.
• Fluent written and verbal English required.
• Fluent Spanish required.
• Ability to travel up to 50–75%.
• Work authorization in the United States is required; visa sponsorship is unavailable.

Nice-to-Haves

• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, or Hospitality Management with strong technical acumen.
• Experience in fintech or SaaS environments.
• Background in IT support, implementation, or technical project leadership within restaurant, retail, or multi-location businesses.

Compensation and Benefits

• $22.00–$27.00 per hour.
• Medical, dental, and vision plans.
• HSA with employer match.
• Company-paid life insurance and disability coverage.
• 401(k) with annual employer match.
• Pre-tax commuter benefits.
• Paid parental leave, vacation, holidays, sick time, and volunteer time off.
• Monthly cell phone and internet stipend.
• Education reimbursement up to $2,000 per calendar year.
• Employee Resource Groups.