Technical Product Support Specialist
Provides advanced, app-specific technical support for Bubble users by diagnosing configuration and platform issues, escalating bugs, and improving support processes. The role suits a recent graduate with strong communication, problem-solving, and technical learning abilities who can work onsite in New York City.
About the job
Responsibilities
- Become an expert in Bubble’s product, users, and company.
- Provide app-specific technical support to users primarily through email.
- Determine whether issues are usage questions or platform bug reports and resolve or escalate them accordingly.
- Debug user applications to distinguish user-code issues from platform bugs.
- Teach users to self-diagnose issues and provide AI-assisted code fixes when appropriate.
- Escalate platform bugs to Engineering with clear reproduction steps.
- Host live office hours for early users and promote Bubble best practices.
- Analyze and improve support tools, documentation, and processes.
- Collaborate cross-functionally to improve the user experience and communicate user insights throughout the product lifecycle.
- Work one Saturday-Sunday weekend shift every eight weeks, receiving two substitute days off.
Requirements
- Recent college graduate motivated to begin a career in technology.
- Investigative mindset, strong attention to detail, and aptitude for learning.
- Ability to solve problems independently in ambiguous and rapidly changing environments.
- Exceptional written and verbal communication skills, including explaining complex solutions clearly.
- Proven ability to learn a technical, internet-based trade, skill, or tool.
- Experience building an application with Bubble, another no-code tool, or traditional code.
- Ability to commute regularly to the New York City office.
- US work authorization and residence within the New York City metropolitan area.
Compensation and Benefits
- Estimated salary: $79,000 annually.
- Equity compensation.
- Comprehensive health coverage.
- 401(k) matching.
- Wellness and work-enablement stipends.
- Generous paid time off.
- Sabbatical program.
Skills
Bubble, Debugging, Technical Support, Application Development, No-Code Tools, JavaScript, Email Support, Technical Writing, Problem Solving
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