Customer Experience - Dental Lab Technician

Responsibilities

• Collaborate with doctors in real time to review and refine case designs for optimal aesthetic and functional patient outcomes.
• Provide expert guidance on complex dental cases and build clinician confidence in digital tools.
• Communicate with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and provide empathetic technical support.
• Liaise between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
• Manage multiple complex conversations while meeting tight deadlines and maintaining quality standards.

Requirements

• 3+ years of experience in a dental technician role.
• 2+ years of experience with 3Shape CAD/CAM design, including implant and crown-and-bridge cases.
• Deep understanding of digital dental workflows, implant systems, scan bodies, and dental design best practices.
• Technologically adept and able to learn and navigate dental design platforms quickly.
• Strong rapport-building, customer service, independent problem-solving, and communication skills.
• Excellent verbal and written communication, including the ability to translate clinical and technical feedback into actionable insights.
• Comfortable supporting doctors through live chat, phone, and video calls.
• Native or near-native fluency in the local market language, knowledge of local dental terminology and norms, and English fluency for global collaboration.

Preferred Qualifications

• Previous experience in a customer-facing laboratory role.

Compensation and Benefits

• Comprehensive country-specific benefits for full-time positions, typically including healthcare, dental, mental health support, parental planning resources, retirement savings options, and paid time off.