Software Engineer, User Operations
Software Engineer building AI-powered customer feedback systems, bug triage pipelines, dashboards, and internal tooling for a flat, fast-moving team.
About the job
What you'll do
- Develop AI-powered systems that synthesize customer signal at scale — separating noise from what matters, routing feedback to the right teams, and surfacing the voice of the customer in ways that actually shape product decisions.
- Build dashboards and data pipelines that give engineering and product leaders real-time visibility into bug volume, quality trends, and where their domains stand — by product area, severity, and over time.
- Build intelligent bug intake and triage systems — moving from manual, inconsistent prioritization to agentic pipelines that produce well-written, well-prioritized bug reports at scale.
- Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows.
- Partner with domain specialists and support engineers to identify pain points and ship solutions quickly.
Requirements
- Experience working cross-functionally to deliver highly impactful, technical projects and systems
- Experience building internal tools, developer platforms, or operations infrastructure
- Strong full-stack engineering skills — comfortable owning projects from database to UI
- Experience with data pipelines, ETL processes, and analytics tooling
- Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs)
- Strong sense of ownership and a bias for action — ship fast and iterate based on feedback
- Self-starter with curiosity, creativity, and a distaste for manual toil
Nice-to-haves
- Deep product knowledge of Cursor and AI-assisted development workflows
Skills
Full-Stack Engineering, Data Pipelines, ETL, Analytics Tooling, Database, Ui Development, Third-Party Integrations, Ticketing Systems, CRM, Ai Systems
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