Technical Escalations Engineer 2

Responsibilities

• Become the technical expert on usage metering, revenue-impacting behavior, and cloud cost management across Datadog products.
• Lead escalations involving unexpected usage, missing metering data, usage spikes, billing anomalies, unclear attribution, and limits enforcement, including quotas, plans, exclusions, and overages.
• Partner with Product, Engineering, and Finance to escalate bugs, align on expected behavior, improve usage visibility, and promote billing and usage transparency.
• Build internal guides, tooling, diagnostics, playbooks, and customer-facing content for billing, revenue, usage, and cost-management questions.
• Train and enable the global Solutions team with scalable resources for usage, billing, and cost-related conversations.
• Surface customer feedback and recurring patterns to influence the roadmap for usage visibility, billing transparency, and cost management.

Requirements

• Strong understanding of cloud cost drivers, usage attribution, and spend analysis.
• Familiarity with AWS, Azure, and Google Cloud billing models, including usage types, tags, accounts, projects, APIs, and billing exports.
• Ability to investigate data retention, high-cardinality signals, metric volume, log ingestion, and overage prevention, and translate telemetry volume into cost impact.
• Familiarity with APIs, product usage metrics, tagging strategies, account-level configurations, and multi-organization setups.
• Ability to work across technical and business boundaries, including backend telemetry pipelines and customer-facing issues.
• Analytical, precise, and able to communicate usage and cost impact to technical and non-technical stakeholders.
• Comfortable investigating ambiguity, data anomalies, and edge cases and identifying root causes.

Nice-to-haves

• Computer Science or Engineering background.
• Experience with Zendesk, Jira, Confluence, or similar software.
• Familiarity with Datadog, its integrations ecosystem, or comparable observability platforms.

Compensation and Benefits

• Annual salary: $85,000–$113,000 USD.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Global mental health benefit through Spring Health.
• Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan.
• Product training, career development and internal mobility opportunities, mentoring, and buddy programs.