Technical Services Engineer - Weekend Shift
Provides advanced technical support for enterprise MongoDB customers, troubleshooting database, application, infrastructure, networking, and storage issues. The role requires systems engineering expertise, coding or scripting ability, and US citizenship for FedRAMP access.
About the job
Responsibilities
- Advise customers and solve complex MongoDB problems across database servers, drivers, cloud, and infrastructure.
- Support MongoDB Atlas and Cloud Manager, including automation, backup, and monitoring.
- Solve customer issues involving architecture, performance, recovery, security, and scalability.
- Provide expert guidance on running MongoDB at scale and advocate for customer needs with product management and development teams.
- Contribute to internal support tools for performance, benchmarking, and diagnostics.
- Mentor and ramp new team members and build knowledge of new MongoDB product lines.
- Work a ramp-period schedule of Monday–Friday, 7 AM–4 PM EST, followed by a weekend schedule of Saturday–Wednesday, 7 AM–4 PM EST.
- Participate in occasional advance-scheduled coverage outside normal work days or hours.
Requirements
- Systems engineering experience with Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
- Understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS.
- Storage engineering experience with NAS, SAN, SSD, multipathing, and caching.
- Experience building and maintaining complex, mission-critical production database systems.
- Ability to read code and perform basic coding or scripting in one or more languages, including Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
- Awareness of customer workloads and use cases involving performance, availability, and scalability.
- Ability to analyze issues holistically from the application tier through the database to storage.
- Genuine desire to help people, remain calm under pressure, solve problems in real time, learn new technical skills, and collaborate effectively.
- US citizenship and residence on US soil are required for access to FedRAMP customer data or metadata.
Nice-to-haves
- Experience managing large-scale RDBMS or NoSQL databases.
- Experience with LDAP, Kerberos, or Active Directory authentication systems.
- Experience using or managing MongoDB.
- Experience with distributed version control systems, particularly Git.
- Experience with AWS, Azure, or Google Cloud.
- Experience with Kubernetes or other orchestration systems and vendor-specific enterprise operators.
Compensation and benefits
- Weekend shift includes a 20% uplift on base salary.
- Eligible benefits may include equity, an employee stock purchase program, flexible paid time off, 20 weeks of fully paid gender-neutral parental leave, fertility and adoption assistance, a 401(k) plan, and mental health counseling.
Skills
MongoDB, Linux, Networking, DNS, TCP/IP, Ssl/Tls, Storage Engineering, Nas, San, Ssd, Python, JavaScript, Git, AWS, Kubernetes
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