Ashby
All-in-one recruiting software for ambitious teams
Ashby provides an AI-powered all-in-one recruiting platform with ATS, CRM, sourcing, scheduling, and analytics. It serves startups to enterprises, enabling efficient hiring processes. Trusted by companies like Snowflake, Reddit, and Notion for scaling talent acquisition.
Support Manager - Americas
Lead and grow a team of Product Support Specialists for the Americas region. Drive support strategy, resolve escalations, and collaborate with Product and Engineering to deliver exceptional B2B SaaS customer experiences.
Customer Success Manager, Strategic - Americas (EST)
Guide strategic enterprise customers through product adoption and health improvement for a complex B2B SaaS recruiting platform. Manage ~20 high-value accounts while becoming a product expert to drive retention and outcomes.
Engagement Manager
Engagement Manager responsible for scoping and designing professional services for enterprise deals, creating SOWs, and ensuring smooth handoff from sales to delivery to improve win rates and time-to-value.
Junior Design Engineer
Design Engineer building and shipping complex UI/UX features and design system components for a recruiting platform at scale. Requires up to 2 years of experience with demonstrated projects showing visual taste in both design and engineering.
Startup Customer Success Manager - Americas
Startup Customer Success Manager supporting early-stage customers with onboarding, documentation, webinars, and ongoing support in a pooled (1:many) model. Requires 2+ years of customer-facing experience with complex SaaS products.
Renewal Manager, SMB - Americas
Manage contract renewals and subscriptions for SMB startup accounts (up to 100 employees), driving retention through pricing negotiations, customer outreach, and cross-functional collaboration with Sales and CS teams.
Head of HR Operations and Systems
Lead HR Operations and Systems at an early-stage recruiting software company. Own HR tech stack, reporting, process improvement, performance management, compliance, and operational efficiency as the first leader of a small team.
Mid Market Account Executive
Manage full sales cycle for Mid-Market accounts in Pacific and Central time zones, focusing on new logo acquisition with some expansion/upsell. Requires 5+ years full-cycle closing experience and ability to self-source >30% of pipeline.
Director, GTM Engineering & Systems
Ashby is seeking a Director to lead the GTM Systems & Tools team, overseeing the revenue tech stack and ensuring efficient operations for Marketing, Sales, and Customer Success. This role involves strategic planning, hands-on execution, and team leadership.
Manager, Contract Management
Lead and develop a team of Startup Contract Managers responsible for guiding customers through renewals, pricing conversations, negotiations, and long-term partnership planning. Build scalable processes, operational rigor, and repeatable frameworks to elevate customer experience and organizational effectiveness.
Go To Market Recruiter - Americas
GTM Recruiter focused on full-cycle hiring for G&A, Customer Success, and Sales roles at a fast-growing B2B SaaS company. Must have proven experience recruiting these functions in a SaaS environment and strong sourcing/data skills.
Enterprise Solutions Architect - Americas
Designs implementation strategies and scopes professional services for enterprise SaaS customers, partnering with sales to close complex deals and ensure smooth handoffs to delivery teams. Requires 5+ years in solutions consulting, professional services, or management consulting with strong process diagnosis skills.
Director of Support Engineering - Americas
Lead the Support Engineering function at a high-growth SaaS company, partnering with Engineering and Product to reduce escalations, improve supportability, and drive systemic technical improvements. Manage Support Engineering Managers and teams while shaping cross-functional strategy and tooling.
High Touch Implementation Specialist - Americas - PST
Manages end-to-end implementations for mid-market and enterprise customers in B2B SaaS, handling 15 projects simultaneously with focus on project management, technical proficiency in complex systems, and customer success. Requires strong stakeholder alignment and remote collaboration skills.
High Touch Customer Success Manager
Onboard, train, and drive adoption of Ashby for ~60 mid-market B2B SaaS customers ($1.5MM+ ARR), partnering cross-functionally to ensure retention and value. Requires 2+ years CS experience with complex products; recruiting background preferred.
Enterprise Account Executive - Americas (West)
Manage full sales cycle for enterprise SaaS accounts (1,000+ employees), focusing on new logo acquisition through inbound/outbound prospecting and closing $100K+ ARR deals. Requires track record exceeding $1M quotas and self-sourcing pipeline in competitive environments.
Enterprise Account Executive - Americas (East)
Manages full sales cycle for enterprise accounts in Eastern/Central time zones, focusing on new logo acquisition via inbound/outbound prospecting. Requires track record exceeding $1M+ quotas selling complex SaaS to large organizations with self-sourced pipeline.
Support Engineering Manager - Americas
Manage a team of Support Engineers handling complex technical issues, integrations, and escalations in a B2B SaaS environment. Requires technical depth in software engineering or DevOps, strong leadership, and cross-functional collaboration with Engineering.
Product Support Specialist - Americas
Provides technical support for Ashby's complex HR software, troubleshooting integrations and workflows for B2B customers while contributing to team improvement projects. Requires strong problem-solving, customer empathy, and B2B support experience in a remote role.
Support Workforce Management Lead - Americas
Build and own workforce management for global Support team, including forecasting, capacity planning, scheduling, and data insights to meet SLAs while enabling flexibility and strategic projects. Requires WFM expertise, analytical skills, and collaborative mindset.
Strategy & Operations, Customer Success
Drive strategy, processes, and data insights for Customer Success to optimize retention, revenue growth, and customer health. Partner with leadership on operations, reporting, and cross-functional alignment in a fast-growth SaaS environment.
Staff Product Designer
Senior designer tackling ambiguous projects, refining design systems, and consulting across product teams for a remote SaaS talent platform. Requires 10+ years desktop SaaS experience, first-principles thinking, and exceptional craft in UI/IA/interaction.