Engagement Manager

What You’ll Do

Design and Close Successful Professional Services Opportunities (Pre-Sales)

• Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby
• Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
• Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer
• Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities
• Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately capture the required scope, effort, and sequencing

Create Continuity into Delivery (Post-Sales / Early Lifecycle)

• Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team
• Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approaches

Improve Professional Services GTM Motions

• Identify patterns across opportunities (what works, what breaks) and use these to refine our Enterprise Sales motion in partnership with Leadership
• Refine how and when services are introduced and scoped within the sales cycle
• Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services

What We’re Looking For

• 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
• Strong ability to diagnose business processes and translate them into scalable technical solutions
• Experience with complex, multi-stakeholder deals with meaningful implementation components
• Comfort navigating collaboration with both pre-sales and post-sales teams
• Excellent communication skills, with the ability to influence executives and align cross-functional teams
• Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility

Benefits

• Competitive compensation
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items (like conferences) covered with manager approval