Product Support Specialist - Americas
Provides technical support for Ashby's complex HR software, troubleshooting integrations and workflows for B2B customers while contributing to team improvement projects. Requires strong problem-solving, customer empathy, and B2B support experience in a remote role.
About the job
Responsibilities
- Work directly with customers daily on sophisticated technical issues.
- Troubleshoot integrations and guide through detailed workflows.
- Contribute to team projects like technical enablement and workflow automation.
Requirements
- Experience with complex, evolving products and eagerness to learn.
- Strong curiosity, problem-solving, and ownership.
- Ability to delight customers with thorough, empathetic, detailed responses.
- B2B support experience across small to enterprise organizations.
- Highly technical; comfortable solving complex problems without quick triage to engineering.
Nice-to-Haves
- Self-starter mindset for remote work.
Benefits
- Competitive salary ($62,500 - $94,500 USD).
- Unlimited PTO (4 weeks recommended).
- 12 weeks paid family leave (US).
- Top-notch health insurance (US), equipment budget, education stipend.
Skills
Ashby, Technical Support, Integrations, Workflow Automation, B2B Support, Troubleshooting, Enterprise Software, Customer Workflows, SaaS, Hr Tech
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