AshbySan Francisco, CAProvides technical support for Ashby's complex HR software, troubleshooting integrations and workflows for B2B customers while contributing to team improvement projects. Requires strong problem-solving, customer empathy, and B2B support experience in a remote role.
Provide white-glove insurance support and claims assistance to residents and property managers while handling business entity formation, licensing, and multi-state regulatory compliance for a Resident Experience Platform. Requires active P&C license and 3+ years relevant experience.
Provide frontline travel support for Bilt members via email and chat, handling bookings, redemptions, troubleshooting, and escalations while maintaining accurate records.
Handle high-volume phone consultations helping clients navigate disability benefits and insurance compensation processes. Requires 3+ years of customer-facing experience and strong interpersonal skills.
Lead and develop a customer support team to deliver exceptional service, optimize processes, and improve customer satisfaction metrics in a SaaS healthcare tech environment. Requires 4+ years customer support experience including 1-2 years of leadership.
Support customers with press release distribution and newsroom management on a SaaS platform. Troubleshoot issues, ensure timely delivery, and collaborate with Product and Engineering teams.