Client Experience Specialist

Responsibilities

• Communicate daily with clients on the phone to understand their situation and determine eligibility for services
• Advise clients on next steps for accessing disability benefits or insurance compensation
• Navigate internal tech platforms and tools (Salesforce) to manage client interactions
• Handle high-volume interactions with clients facing deeply personal and challenging circumstances
• Provide supportive guidance while driving conversations efficiently

Requirements

• At least three years of professional work experience in roles involving daily customer interaction (CX, sales, support, hospitality)
• Ability to interact supportively with people from all walks of life while driving conversations
• Quick learner capable of mastering complex topics and platforms
• Competent writer

Preferred Qualifications

• Experience in metrics-driven roles where goals were exceeded
• Previous work at high-volume, high-performing service/sales/support teams from companies known for great customer service

Compensation and Benefits

• Base salary: $60,000 - $75,000
• Equity and uncapped monthly bonus structure (top performers earning over $100,000 total compensation)
• Medical and dental insurance with 100% of employee premiums covered
• 15 vacation days and ~20 paid holidays per year
• Free OneMedical membership
• $600/year internet stipend
• $1,000/year education and training stipend
• Up to $1,200/year student loan repayment assistance
• 401(k) and optional HSA/FSA