Muck RackUnited StatesSupport customers with press release distribution and newsroom management on a SaaS platform. Troubleshoot issues, ensure timely delivery, and collaborate with Product and Engineering teams.
12:00 PM – 9:00 PM ET (hours may vary during onboarding and training)
This role requires up to 10% travel for team collaboration, customer engagements, and company events. Attendance at the annual company offsite (typically held in Mexico) is expected.
Provide customer support for cloud-based healthcare software used in long-term care facilities, troubleshooting technical issues and resolving customer problems via multiple channels.
Manage inbound customer inquiries via phone, email, and chat for a B2B SaaS HR/payroll platform. Provide expert support on benefits enrollment, payroll, and compliance while maintaining high customer satisfaction.
Provide expert payroll support to startup customers at Mercury, handling pay runs, tax corrections, compliance guidance, and issue resolution while improving processes, documentation, and product feedback loops. Requires 3+ years customer support experience plus 1-2 years payroll operations expertise.
Provide white-glove insurance support and claims assistance to residents and property managers while handling business entity formation, licensing, and multi-state regulatory compliance for a Resident Experience Platform. Requires active P&C license and 3+ years relevant experience.
Handle high-volume phone consultations helping clients navigate disability benefits and insurance compensation processes. Requires 3+ years of customer-facing experience and strong interpersonal skills.