High Touch Implementation Specialist - Americas - PST

About this role

As an Implementation Specialist aligned to our High Touch segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers. Your book of business will include about 15 active implementations at a time, each lasting 4-8 weeks. You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value.

Role requirements

• Implementation & Project Management: Extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments, defining scope, aligning stakeholders, communicating project plans, and delivering results. Keep teams on track, work in remote first setting, travel <10%.
• Technical Proficiency: Experience with complex, multi-module SaaS systems, shared configuration and data models, analytics, conditional logic, and relational data (Ashby knowledge a plus).
• Customer Centricity: Understand customer needs, tailor implementations, build strong relationships as proactive guide and advocate.
• Change Management: Experienced in navigating change management and helping customers adapt to new systems.
• Best Practices & Recommendations: Advise customers on best practices for optimal value.
• Critical Thinking & Solutions Orientation: Proactively address opportunities and improve processes.
• Cross-functional Collaboration: Partner with Customer Success, Sales, Product, Engineering, and Operations.

You could be a great fit if:

• Clear communication, great listener, problem solver, process-oriented, detail-oriented and technically proficient, data-driven, adaptable, love to coach.