Support Engineer providing technical troubleshooting, integration support, and customer service for Ashby's recruiting platform. Requires strong technical background in APIs, logs, and scripting plus excellent communication skills to collaborate with engineering and enable the support team.
Lead the Support Engineering function at a high-growth SaaS company, partnering with Engineering and Product to reduce escalations, improve supportability, and drive systemic technical improvements. Manage Support Engineering Managers and teams while shaping cross-functional strategy and tooling.
Support Engineer providing technical troubleshooting, integration support, and customer service for Ashby's recruiting platform. Requires strong technical background in APIs, logs, and scripting plus excellent communication skills to collaborate with engineering and enable the support team.
Lead the Support Engineering function at a high-growth SaaS company, partnering with Engineering and Product to reduce escalations, improve supportability, and drive systemic technical improvements. Manage Support Engineering Managers and teams while shaping cross-functional strategy and tooling.