AshbyUnited StatesEnterprise Solutions Architect - Americas
Designs implementation strategies and scopes professional services for enterprise SaaS customers, partnering with sales to close complex deals and ensure smooth handoffs to delivery teams. Requires 5+ years in solutions consulting, professional services, or management consulting with strong process diagnosis skills.
$155k – $175k/yr
Remote5+ YOESolutions Architecture
About the job
What You’ll Do
Design and Close Successful Professional Services Opportunities (Pre-Sales)
- Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby
- Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
- Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer
- Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities
- Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately the required scope, effort, and sequencing
Create Continuity into Delivery (Post-Sales / Early Lifecycle)
- Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team
- Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approaches
Improve Professional Services GTM Motions
- Identify patterns across opportunities (what works, what breaks) and use these to refine our Enterprise Sales motion in partnership with Leadership
- Refine how and when services are introduced and scoped within the sales cycle
- Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services
What We’re Looking For
- 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
- Strong ability to diagnose business processes and translate them into scalable technical solutions
- Experience with complex, multi-stakeholder deals with meaningful implementation components
- Comfort navigating collaboration with both pre-sales and post-sales teams
- Excellent communication skills, with the ability to influence executives and align cross-functional teams
- Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility
Skills
Saas ImplementationsSolutions ArchitectureStatement Of WorkSowProfessional ServicesEnterprise SalesChange ManagementCustomer SuccessGo-to-Market StrategyBusiness Process DesignStakeholder Alignment
