Enterprise Solutions Architect - Americas
Designs implementation strategies and scopes professional services for enterprise SaaS customers, partnering with sales to close complex deals and ensure smooth handoffs to delivery teams. Requires 5+ years in solutions consulting, professional services, or management consulting with strong process diagnosis skills.
About the job
What You’ll Do
Design and Close Successful Professional Services Opportunities (Pre-Sales)
- Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby
- Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
- Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer
- Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities
- Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately the required scope, effort, and sequencing
Create Continuity into Delivery (Post-Sales / Early Lifecycle)
- Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team
- Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approaches
Improve Professional Services GTM Motions
- Identify patterns across opportunities (what works, what breaks) and use these to refine our Enterprise Sales motion in partnership with Leadership
- Refine how and when services are introduced and scoped within the sales cycle
- Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services
What We’re Looking For
- 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
- Strong ability to diagnose business processes and translate them into scalable technical solutions
- Experience with complex, multi-stakeholder deals with meaningful implementation components
- Comfort navigating collaboration with both pre-sales and post-sales teams
- Excellent communication skills, with the ability to influence executives and align cross-functional teams
- Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility
Skills
Saas Implementations, Solutions Architecture, Statement Of Work, Sow, Professional Services, Enterprise Sales, Change Management, Customer Success, Go-to-Market Strategy, Business Process Design, Stakeholder Alignment
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