Principal UX Researcher

Responsibilities

• Own the research agenda for patients or practices and execute complex, multi-phase studies from strategy through launch and iteration.
• Define user jobs, needs, mindsets, and meaningful differences across user groups using mixed methods.
• Lead foundational research for ambiguous, zero-to-one opportunities; define problems, test assumptions, evaluate concepts, and inform roadmap decisions.
• Design and field quantitative research, including needs sizing, concept testing, tracking, and sampling strategies for hard-to-reach populations.
• Combine behavioral data with qualitative signals to explain user behavior, drop-offs, and outcomes.
• Evolve measurement programs, including tracking surveys, benchmarks, longitudinal and diary studies, and continuous discovery.
• Package research insights into memorable, usable frameworks for diverse audiences.
• Partner with Product, Design, Brand, Marketing, Sales, Data Science, and leadership to shape product strategy, positioning, go-to-market, and business objectives.
• Build research systems and infrastructure that reduce reactive, one-off research, including external sample, agency, and contractor partnerships.
• Mentor junior researchers and represent UX Research on business-unit leadership teams.

Requirements

• 7+ years of UX research experience with a strong mixed-methods portfolio.
• Fluency in qualitative and quantitative research methods.
• Strong sampling judgment and experience reaching small, busy, or guarded populations.
• Experience defining and implementing measurement programs, benchmarks, segmentation, or business-adopted metrics.
• Experience building and leveraging research infrastructure, including sample providers, agencies, and contractors, and making budget cases.
• Depth in consumer products at scale or complex B2B/SaaS products with multi-stakeholder adoption.
• Experience leading foundational, cross-functional research with Data Science and Marketing.
• Excellent communication and stakeholder-management skills, including influencing leaders unfamiliar with research.
• Ability to operate at systems-level strategy while managing execution details in ambiguous environments.

Nice-to-haves

• Experience continuously experimenting with AI tools and processes and building scalable agentic infrastructure.

Compensation and Benefits

• Base salary: $187,000–$240,000 USD.
• Flexible hybrid work environment in Soho.
• Unlimited vacation, paid health benefits, commuter benefits, 401(k) with employer match, wellness program, sabbatical leave, paid parental leave, fertility and family-planning reimbursement, cell phone reimbursement, catered lunch, and employee resource groups.