Senior Technical Account Manager

Responsibilities

• Own the technical experience for a complex book of Enterprise customers, developing a deep understanding of their integrations, workflows, priorities, and growth opportunities.
• Lead proactive sync reviews, availability audits, and configuration assessments that improve provider activation, appointment inventory, integration reliability, and overall account performance.
• Investigate and resolve complex integration, configuration, and sync-related issues through root-cause analysis and durable solutions.
• Independently lead large integrations, migrations, audits, escalations, and other cross-functional technical initiatives.
• Create project plans, identify risks and dependencies, and ensure technical milestones and customer commitments are delivered on time.
• Serve as a trusted technical advisor to customers, Sales Executives, and Customer Success Managers on feasibility, technical risk, and implementation planning.
• Translate complex technical and business context into clear recommendations that influence customer and internal decisions.
• Maintain accurate technical account documentation and identify emerging risks, recurring issue patterns, and optimization opportunities.
• Partner with Customer Success, Sales, Product, Engineering, and Integration Support to align stakeholders and move complex work forward.
• Develop repeatable processes, documentation, automation, and AI-enabled solutions that improve quality, efficiency, and scalability across the TAM organization.
• Share knowledge and support peers on complex challenges.

Requirements

• 5+ years of experience in technical account management, technical support, implementation, solutions consulting, or a similar customer-facing technical role.
• At least 2 years managing complex Enterprise customers, strategic client relationships, or cross-functional technical projects.
• Experience independently leading complex integrations, migrations, technical investigations, or customer optimization initiatives.
• Strong troubleshooting and root-cause analysis skills.
• Ability to connect technical decisions to customer outcomes, operational scalability, retention, and commercial growth.
• Exceptional communication skills with senior technical and non-technical stakeholders.
• Strong project leadership skills, including timelines, risks, dependencies, and cross-functional ownership.
• Experience with Jira, Confluence, Postman, Salesforce, or similar platforms.
• Working knowledge of APIs, system integrations, data flows, network troubleshooting, or technical configurations.

Nice-to-haves

• Experience with EHR, healthcare technology, or scheduling integrations.
• Bachelor's degree in a computer-related field, relevant technical certifications, or equivalent professional experience.

Compensation

• NYC base salary range: $132,500–$179,000 USD.
• Certain positions may also be eligible for variable pay and/or equity.