Enterprise Sales Manager, Integrations
Leads the Technical Implementation Specialist team responsible for delivering integrations to complex enterprise healthcare customers from discovery through launch. The role requires team leadership experience, technical and commercial judgment, strong communication, and the ability to manage escalations and operational performance.
About the job
Responsibilities
- Lead, coach, and develop a team of Technical Implementation Specialists delivering enterprise integrations.
- Own the technical implementation experience from discovery through launch for complex enterprise customers.
- Identify integration risks, capacity constraints, and performance gaps, and take corrective action.
- Improve processes, tooling, training, and content in partnership with sales, product, implementation, engineering, and integration teams.
- Use data for prioritization, capacity planning, coaching plans, and continuous improvement.
- Build a culture of ownership, accountability, continuous learning, urgency, and high performance.
- Support high-stakes client and internal escalations while maintaining trust and accountability.
- Hire, train, develop, and retain team members while strengthening technical and commercial capabilities.
Requirements
- 3+ years of experience leading teams, ideally in technical implementation, enterprise integrations, customer success, or a related function.
- Experience leading teams that implement technical products or support complex enterprise customers.
- Ability to bridge technical, commercial, and customer needs, preferably in healthcare technology or enterprise software.
- Data-driven approach to diagnosing performance gaps, prioritizing work, managing capacity, and identifying improvement opportunities.
- Strong communication skills across individual contributors, teams, clients, cross-functional partners, and senior leaders.
- Ability to lead through technical and client-facing escalations.
Nice-to-Haves
- Familiarity with EHR/EMR systems and healthcare workflows.
Compensation and Benefits
- Base salary: $119,000–$163,000 USD.
- Unlimited vacation.
- 100% paid employee health benefit options, including medical, dental, and vision.
- Commuter benefits.
- 401(k) with employer-funded match.
- Corporate wellness programs.
- Sabbatical leave for employees with 5+ years of service.
- Paid parental leave and fertility/family-planning reimbursement.
- Cell phone reimbursement.
- Employee resource groups and community programs.
Skills
Technical Implementation, Enterprise Integrations, Team Leadership, Customer Success, Enterprise Software, Healthcare Technology, Ehr/Emr Systems, Capacity Planning, Data Analysis, Stakeholder Management
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