Manager, Itemized Bill Review
Manages the Itemized Bill Review team, overseeing operations, SLAs, client communication, process improvements, system enhancements, and performance metrics. Requires healthcare audit experience, leadership experience, strong project-management skills, and advanced Microsoft Office proficiency.
About the job
Responsibilities
- Oversee the Itemized Bill Review (IBR) team, including production expectations, service-level agreements (SLAs), client communication, and team performance.
- Analyze internal business requirements and processes through document and workflow analysis.
- Evaluate functionality across multiple programs to ensure efficient and accurate reviews.
- Gather requirements and partner with development to resolve process-related issues.
- Manage team assignments and collaborate across departments to meet internal and external SLAs.
- Delegate tasks and oversee special projects involving the team.
- Coordinate system enhancements, including Jira ticket creation, user acceptance testing (UAT), and production deployment.
- Monitor and trend team performance metrics to identify growth and efficiency opportunities.
- Identify team-member needs and escalate issues requiring IT support.
- Develop and coordinate training materials, quality-assurance processes, and dispute-response workflows.
- Communicate organizational and client policy changes to the team.
- Identify and implement additional client savings through review and research.
- Liaise between Operations and Client Success to resolve client issues.
- Coordinate onboarding for new team members.
Requirements
- 3+ years of experience performing itemized-bill audits.
- 2+ years of experience in a leadership position.
- Experience with healthcare industry software products and process development.
- Experience managing multiple projects in a team environment.
- Broad knowledge of audit standards, policies, regulations, and medical chart reviews.
- Strong project-management, analytical, interpersonal, communication, prioritization, multitasking, and problem-solving skills.
- Experience managing high-performing, dynamic teams and processes.
- Ability to work in a diverse, fast-paced environment.
- Working knowledge of Windows and Microsoft Office, including Microsoft Teams and advanced Excel skills.
- Experience with various software applications and engaging development teams.
Compensation and Benefits
- Base salary: $105,000–$125,000 USD.
- Full medical, dental, and vision coverage for employees and families.
- Flexible work environment, unlimited flexible time off, equity, and 401(k) with employer match.
- Work from anywhere in the United States.
Skills
Healthcare Auditing, Itemized Bill Review, Medical Chart Review, Process Development, Project Management, People Management, Microsoft Office, Excel, Microsoft Teams, Jira, User Acceptance Testing, Workflow Analysis
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