Staff Platform Engineer, AI Enablement

Responsibilities

• Design and build platform services and solutions that are secure, scalable, and intentionally easy to use—including CI/CD pipelines, developer tooling, and shared infrastructure patterns
• Contribute to the technical direction of Zocdoc's internal developer platform, including paved roads, tooling, and shared workflows
• Collaborate across teams to understand real developer pain points, validate platform bets, and drive adoption of platform capabilities
• Own and deliver high-impact platform investments end to end—from problem framing through implementation and rollout
• Improve measurable developer outcomes such as build times, deployment safety, feedback loops, and operational simplicity
• Champion platform-as-product thinking by treating internal engineers as users and continuously refining the developer experience based on their feedback
• Advance platform capabilities in AI-assisted development, helping shape how engineers use AI in their daily workflows with the right guardrails for safety, quality, and testability
• Mentor engineers and technologies across the business and raise the bar for technical design and code quality
• Ensure platform patterns align with security, compliance, and reliability expectations without becoming a bottleneck

Requirements

• 7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams
• Experience designing and operating distributed systems in AWS or similar cloud environments
• Strong judgment around platform abstractions and APIs; knowing when to standardize and when to stay flexible
• Ability to take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomes
• Ability to communicate technical trade-offs clearly and build consensus with peers and stakeholders
• Treat adoption as a first-class engineering problem
• Motivation to enable other engineers to build reliable, scalable, and secure systems with confidence
• Value learning, curiosity, and operational excellence

Nice-to-Haves

• Experience with agentic AI, self-service capabilities, and composable platform patterns
• Experience improving developer experience across frontend, backend, and mobile surfaces