Engineering Manager, AI
Lead and grow an engineering team building Zo, Zocdoc's AI phone assistant that handles healthcare scheduling calls using voice AI and LLMs. Requires experience shipping consumer-facing AI products, microservices, and cloud environments.
About the job
Responsibilities
- Lead, manage, and grow a team of software engineers to deliver highly reliable, performant software solutions
- Partner with product, design, and commercial teams to build out a clear technical product strategy and roadmap
- Work across the organization on Engineering culture, helping to build career ladders, steer cross-team events, and help build an inclusive technology workforce
- Mentor and coach a team of engineers to maintain a high quality of work, while delivering new features with bleeding edge technology at high velocity
- Ensure the platform’s capabilities are built with attention to security, scale, performance, and uptime
- Work with cutting edge voice AI tools and technology
Requirements
- Experience working on consumer facing AI products (bonus if voice AI products)
- Shipped multiple product features to external customers, either as an IC or Manager
- Deep knowledge of software development methodologies
- Experience working with microservice architectures and AWS / cloud environment
- AWS, React / JS for frontend development, C# / Python for backend development
- Ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- Solid communication skills with the ability to influence key stakeholders and build consensus with engineers at all levels
Nice-to-Haves
- Entrepreneurial mentality with a strong bias to action
- Passion for understanding customer use cases and focus on collaboration
- Humility and empathy in approaching tough conversations
Benefits
- Flexible, hybrid work environment
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs
Skills
AWS, React, JavaScript, C#, Python, Microservices, Generative AI, Voice Ai, LLMs
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