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ZocdocZocdocNew York, NY

Engineering Manager, AI

Lead and grow an engineering team building Zo, Zocdoc's AI phone assistant that handles healthcare scheduling calls using voice AI and LLMs. Requires experience shipping consumer-facing AI products, microservices, and cloud environments.

210k – 270k/yr
Hybrid7+ YOEEngineering Management

About the role

Responsibilities

  • Lead, manage, and grow a team of software engineers to deliver highly reliable, performant software solutions
  • Partner with product, design, and commercial teams to build out a clear technical product strategy and roadmap
  • Work across the organization on Engineering culture, helping to build career ladders, steer cross-team events, and help build an inclusive technology workforce
  • Mentor and coach a team of engineers to maintain a high quality of work, while delivering new features with bleeding edge technology at high velocity
  • Ensure the platform’s capabilities are built with attention to security, scale, performance, and uptime
  • Work with cutting edge voice AI tools and technology

Requirements

  • Experience working on consumer facing AI products (bonus if voice AI products)
  • Shipped multiple product features to external customers, either as an IC or Manager
  • Deep knowledge of software development methodologies
  • Experience working with microservice architectures and AWS / cloud environment
  • AWS, React / JS for frontend development, C# / Python for backend development
  • Ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
  • Solid communication skills with the ability to influence key stakeholders and build consensus with engineers at all levels

Nice-to-Haves

  • Entrepreneurial mentality with a strong bias to action
  • Passion for understanding customer use cases and focus on collaboration
  • Humility and empathy in approaching tough conversations

Benefits

  • Flexible, hybrid work environment
  • Unlimited Vacation
  • 100% paid employee health benefit options (including medical, dental, and vision)
  • Commuter Benefits
  • 401(k) with employer funded match
  • Corporate wellness program with Wellhub
  • Sabbatical leave (for employees with 5+ years of service)
  • Competitive paid parental leave and fertility/family planning reimbursement
  • Cell phone reimbursement
  • Catered lunch everyday along with beverages and snacks
  • Employee Resource Groups and ZocClubs

Skills

AWSReactJavaScriptC#PythonMicroservicesGenerative AIVoice AiLLMs
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